Paige Robertson
Nerang ,QLD
Summary
Motivated customer service representative, committed to providing high-quality services for positive customer experiences. A hardworking and positive individual with excellent interpersonal, rapport-building, and sales skills. Well-organized professional, equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems, and screening and answering numerous phone lines daily. Forthcoming when attempting new skills, and committed to building upon the current skill set while obtaining new expertise.
Overview
10
10
years of professional experience
Work History
Medical Administrative Assistant
Active Hand and Upper Limb Therapy
Gold Coast , QLD
06.2023 - Current
- Greeted visitors in a professional manner, responded to inquiries, and directed them to appropriate personnel.
- Entered patient demographic information into the Electronic Health Records system.
- Processed incoming mail such as invoices, payments and correspondence.
- Maintained confidentiality of all patient information according to regulations.
- Answered phones, scheduled appointments, and provided general information to callers.
- Processed referrals from primary care physicians and specialists as needed.
- Cooperated with Medicare and private insurance providers to resolve billing issues.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
Receptionist, Property Services Coordinator
ManageMe Property Management Solutions
Gold Coast, QLD
06.2022 - 04.2023
- Welcomed approximately 15 clients (face-to-face) and upwards of 50 clients (over the phone) per day with warmth, ensuring smooth and efficient communication with property managers.
- Prepared, complied with, and filed/posted Form 6 documents each week.
- Monitored and implemented tenant screening processes and data entry into Microsoft Suite, Excel, and Google Calendar.
- Utilized best practices to boost business social media and created informative and entertaining EDM packages (Eagle software and Canva) for business social media pages.
Insurance Sales Agent
NRMA Insurance
Goulburn, NSW
06.2019 - 05.2022
- Implemented in-depth coaching and training procedures for employees, resulting in improved business practices and client reviews.
- Improved retention through new product suggestions to customers requesting service cancellations, resulting in 90%–100% KPI results over a 12-month period.
- Worked with clients verbally to troubleshoot complaints and problem-solve through 8 months of experience in telephony/call center.
- Researched and gained an understanding of policies to ensure correct cover for clients.
- Generated new leads through networking and warm calling.
Retail Assistant
Lowes Menswear
Goulburn, NSW
10.2015 - 06.2019
- Returned change, currency, and processed debit and credit card payments with 100% accuracy.
- Assisted customers with locating and choosing merchandise in any store department.
- Completed setup, breakdown, and product preparation for promotional displays and in-store demonstrations.
- Increased product appeal and customer experience by interacting with upwards of 50 customers per day.
Education
Real Estate Registration - Real Estate
Real Estate Academy Australia
Online 03-2023
High School Diploma -
Trinity Catholic College
Goulburn09.2018
Skills
- Excellent customer care and service
- Understanding verbal and written communication
- Complaint resolution
- Sales knowledge
- Understanding written and verbal policies and procedures
- Patient appointment management and triaging
- Business operations understanding
- Organization and efficiency
- Prioritization
- Accurate data collection and entry
Timeline
Medical Administrative Assistant
Active Hand and Upper Limb Therapy
06.2023 - Current
Receptionist, Property Services Coordinator
ManageMe Property Management Solutions
06.2022 - 04.2023
Insurance Sales Agent
NRMA Insurance
06.2019 - 05.2022
Retail Assistant
Lowes Menswear
10.2015 - 06.2019
High School Diploma -
Trinity Catholic College
Real Estate Registration - Real Estate
Real Estate Academy Australia
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