PAIGE SAWTELL
Westdale ,NSW
Summary
Customer Service, Honest Reliable, Polite Punctual, Hardworking Team player, Friendly
EMPLOYMENT HISTORY _________________________________________________________________________________________________________________________ November 2017 – Current Big W Tamworth – Customer Service Cash Handling Problem Solving Stock Replenishment Customer Service
September 2017 – November 2017 Domino’s Pizza – Food Preparation and Delivery Prepping Food Washing Up Cleaning Delivery Following OH&S Procedures Cash Handling Problem Solving
2014 – July 2017 Oporto Tamworth – Back of house – Cook / Customer Service Prepping of food Cooking Stock control Stock rotation Cleaning Working under pressure Following food safety procedures Following OH&S Procedures Serving Customers Cash Handling Problem Solving Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Big W
11.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Food Preparation and Delivery Driver
Domino's Pizza
09.2017 - 11.2017
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Delivered orders to customers to drive full satisfaction.
- Processed payments, made change, and provided receipts.
Customer Service Cashier and Food Preparation
Oporto
02.2014 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Tamworth High School
Tamworth, NSW10.2017
Skills
- Cash Register Operations
- Selling Skills
- Customer Relations
- Policy and Procedure Adherence
- Cultural Awareness
- Process Transactions
- Outstanding Communication Skills
- Sales and Upselling
- Customer Service
- Cash Counting
- Return Processing
Reading, Music, Family
In my spare time, I like to catch up with my family. Read interesting true crime books and listen to my favourite artists, while I am relaxing.
Timeline
Customer Service Agent
Big W
11.2017 - Current
Food Preparation and Delivery Driver
Domino's Pizza
09.2017 - 11.2017
Customer Service Cashier and Food Preparation
Oporto
02.2014 - 07.2017
High School Diploma -
Tamworth High School
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