Paige Selwyn
Brisbane,QLD
Summary
A resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tunstall Healthcare
Eagle Farm, Queensland
06.2021 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained filing system for important documents such as contracts and invoices.
- Improved office organization by developing filing system and customer database protocols.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
Coverfit Consultant
Bupa Health Insurance
Turbot Street, Queensland
08.2019 - 04.2021
- Developed and implemented health insurance plans for clients in accordance with their needs.
- Provided guidance and advice to clients regarding their health insurance plans.
- Maintained records of all communications with clients related to health insurance policies.
- Processed payments from customers and facilitated reimbursement from insurers.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Counter Salesperson
Cory's Electrical
Queenstown, New Zealand
02.2014 - 10.2018
- Greeted customers and provided excellent customer service.
- Created and maintained relationships with vendors, customers, and distributors.
- Organized product inventory to ensure timely delivery of products.
- Identified new markets and opportunities for growth.
- Developed strategies to maximize sales within assigned territory.
- Negotiated pricing agreements with vendors and suppliers.
- Provided support on product demonstrations at trade shows and other events.
- Coordinated shipments between vendors, customers, warehouses, and retailers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
High School Diploma -
Keri Keri High School
Keri Keri, New Zealand01-2013
Skills
- Report Generation
- Data Entry
- Scheduling
- Complaint resolution
- Call center experience
- Retail sales customer service
- Product and service solutions
- Team Development
Affiliations
- Travelling to different Countries
- Food enthusiast
- Animal Lover
- Reading / Writing Poetry
- Playing sports or swimming
Certification
- Working with children card - 07/06/2027
- NDIS Worker screening card - 07/06/2027
- Drivers License - 30/09/2025
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Tunstall Healthcare
06.2021 - Current
Coverfit Consultant
Bupa Health Insurance
08.2019 - 04.2021
Counter Salesperson
Cory's Electrical
02.2014 - 10.2018
High School Diploma -
Keri Keri High School
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