Paige Sheppard
Scarborough
Summary
Highly adaptable and detail-oriented professional with experience across administration, healthcare, and elite sports. Skilled in patient coordination, appointment scheduling, and insurance processing from my role as a dental receptionist. Strong organisational and administrative abilities gained through positions at GO Foundation and QBE Insurance, where I supported scholarship programs, event coordination, and case management. A dedicated team player with excellent communication and leadership skills, developed as an AFLW athlete with the Sydney Swans, actively contributing to community engagement and high-performance environments. Committed to delivering exceptional service, refining operations, and building strong professional relationship
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Compass Dental Care
01.2025 - 02.2025
- Welcome and register patients, creating a friending and professional environment
- Efficiently coordinate, confirm, and manage patients appointments
- Handle phone inquiries as well as assist patients with questions about appointments, billing and procedures
- Maintain and update patient records with accuracy while ensuring confidentiality
Administration Assistant
GO Foundation
02.2024 - 01.2025
- Worked collaboratively to establish and manage a scholarship program for young aboriginal children
- Assisted in planning and executing scholarship days, managing event logistics to ensure smooth operations
- Communicated with students, families, schools, and community partners to support scholarship recipients
- Managed Records, correspondence, and scheduling to facilitate efficient program operations
AFLW Athlete
Sydney Swans Football Club
06.2022 - 01.2025
- Participated in a high performance elite-athlete program with intensive training and development
- Led and assisted in school and youth football clinics to promote and grow women's football
- Maintained strong communication and collaboration with teammates, coaches, and support staff
- Set and evaluated personal and team goals through regular performance reviews to drive professional growth
Case Manager, Human Resources
QBE Insurance
09.2022 - 09.2023
- Provided administrative assistance to claims managers, ensuring efficient handling of injured workers claims
- Assessed Certificate Of Capacity, medical reports, and surgery documentation for accuracy and compliance
- Supported the HR team in welcoming and integrating new employees into the business
- Maintained detailed and confidential records, adhering to company policies and industry regulations
Dental Assistant
Exceptional Dentistry Geelong
10.2021 - 06.2022
- Assisted dentists with patient procedures in a fast-paced environment
- Maintained a high level of responsibility and attention to detail
Admin Assistant
Burnett's Plumbing Supplies
02.2019 - 12.2021
- Provided administrative support, including invoicing, payroll processing, and data analysis
- Handled phone inquiries and directed calls to the appropriate staff while ensuring clear communication
Dental Assistant
Dentist & Doctors
05.2021 - 10.2021
- Assisted dentists with patient procedures in a fast-paced environment
- Maintained a high level of responsibility and attention to detail
Waitress & Front of House Staff
Leopold Sportsman's Club
12.2019 - 05.2021
- Provided table service, bar service, and front-of-house hospitality in a busy dining environment
- Barista duties, including coffee preparation and machine maintenance
- Food handling and preparation, ensuring compliance with hygiene and safety standards
Education
High School Diploma -
Oberon High School
Geelong, VIC 12-2019
Skills
- Payment processing
- Excellent time management
- Administrative support
Teamwork and leadership
- Billing procedures
- Customer service
- Data entry
- Self-motivated & driven
Accomplishments
• Represented Geelong falcons (2016-2019)
• Represented VIC Country Women’s AFL team
• Awarded runner up best and fairest
Certification
- Driving License -
Probationary 2 drivers license
- IT Proficiency -
Microsoft Office Suite – Excel / Word / PowerPoint / One Drive
- Western Australia Working With Children’s Check
- Coaching Accreditation-
- National Police check
Timeline
Dental Receptionist
Compass Dental Care
01.2025 - 02.2025
Administration Assistant
GO Foundation
02.2024 - 01.2025
Case Manager, Human Resources
QBE Insurance
09.2022 - 09.2023
AFLW Athlete
Sydney Swans Football Club
06.2022 - 01.2025
Dental Assistant
Exceptional Dentistry Geelong
10.2021 - 06.2022
Dental Assistant
Dentist & Doctors
05.2021 - 10.2021
Waitress & Front of House Staff
Leopold Sportsman's Club
12.2019 - 05.2021
Admin Assistant
Burnett's Plumbing Supplies
02.2019 - 12.2021
High School Diploma -
Oberon High School
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