Paige Sims
Perth,WA
Summary
Energetically contributed to Redmanna Waterfront Restaurant's success, enhancing guest satisfaction and return rates through exceptional service and a warm demeanor. Skilled in reservation management and safe food handling, I consistently exceeded performance expectations. My team player attitude and ability to multitask effectively supported both front and back-of-house operations, driving positive dining experiences.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Redmanna Waterfront Restaurant
03.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Registered guest information on database to maintain accuracy and tracking information.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Waitress
Brewvino
09.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Bartender
Cobblers Tavern
09.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Kitchen Hand
Silver Sands Tavern
04.2023 - 07.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Learned other teammates' work tasks to train as backup.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
Bartender
Peel Thunder Football Club
04.2023 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed strict recipes and drink measurements to minimize product used.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Waitress
Paparazzi
10.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cook's Assistant
Foreshore Fish and Chips
08.2022 - 10.2022
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Placed orders to restock items before supplies ran out.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Distributed food during busy peak periods to drive customer satisfaction.
- Monitored food quality and temperature for safe consumption.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Educator
ACE Early Learning Centre
07.2018 - 11.2021
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Provided individualized instruction and support to meet personal needs of each child.
- Coordinated schedules of activities, events, and field trips.
- Promoted sensory development by providing access to different textures.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Assisted in the planning and execution of special events like holiday celebrations or graduation ceremonies for an enjoyable experience for all attendees.
Education
High School Diploma -
Coodanup Community College
Coodanup, WA06.2022
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Professional Appearance
- Cash handling proficiency
- Table setting expertise
- Up-selling strategies
- Reservation Management
- Order Taking
- Greeting guests
- Money Handling
- Seating arrangements
- Patience and Empathy
- Age-Appropriate Activities
- Early Childhood Education
- Hygiene practices
- Cleaning and sanitation
- Student Engagement
- Behavior Management
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Customer Service
- Safe Food Handling
- Food Running
Timeline
Front of House Employee
Redmanna Waterfront Restaurant
03.2024 - Current
Waitress
Brewvino
09.2023 - 06.2024
Bartender
Cobblers Tavern
09.2023 - 03.2024
Kitchen Hand
Silver Sands Tavern
04.2023 - 07.2023
Bartender
Peel Thunder Football Club
04.2023 - 06.2023
Waitress
Paparazzi
10.2022 - 12.2022
Cook's Assistant
Foreshore Fish and Chips
08.2022 - 10.2022
Educator
ACE Early Learning Centre
07.2018 - 11.2021
High School Diploma -
Coodanup Community College
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