Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paige Spicer

Medowie,NSW

Summary

I am a hardworking, reliable, and compassionate 4th year social work student, with a passion for making a positive impact in others’ lives. I have six years of experience in customer service roles within multiple different organisations. Additionally, I currently work alongside young people as a therapeutic support worker in an out-of-home context. I have a completed both a Certificate IV and Diploma in Community Services. I am on track to be fully qualified with a Bachelor of Social Work by October 2023.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Therapeutic Support Worker

Lifestyle Solutions
Newcastle, NSW
01.2022 - Current
  • Supporting people: Support, read and understand the young person’s plan, needs personal goals and outcomes they wish to achieve; Organisation of supports for the young person to assist them in achieving outcomes; Promote self-determination and cultural identity of the young person; Support the young person to achieve daily goals: dressed, showered and preparing meals, activities and transportation, liaising with family members and community, supporting the young person with social outings etc
  • Positive behaviour support: Reading and understanding young people’s behaviour support plan [BSP], Participate in BSP training; Familiarisation with triggers, strategies to prevent triggers and how to support the young person - This includes de-escalation strategies; Familiarisation with young persons approved restrictive practices
  • Safeguarding: Prepare environment for preventative physical and psychological risks; Work within frameworks to ensure trauma informed service delivery; Report any suspicions, concerns, allegations or disclosures of abuse, risk of harm or neglect to management and comply with mandatory reporting obligations
  • Health support: Understand medical plans of young people; Support young people with visits to GP’s and specialist medical support; Dispense and administer medication in accordance with protocols and plans; Reporting on missed, refused or disturbances to medication plan
  • Teamwork: Engagement with team members to share responsibility for the wellbeing, safety and positive outcomes for people supported; Agree on daily and weekly allocation of responsibilities with team members; Attend and participate in group Reflection and Support
  • Administrative duties: Write and update case notes about young people supported into the relevant system; Record data to measure outcomes; Report incidents; Completion of core training

Call Centre Operator

O’Donnell and Hanlon
Kempsey, NSW
02.2021 - 12.2021
  • Providing customer service to social housing tenants to raise maintenance requests
  • Processing inbound call requests using predetermined scripts
  • Taking ownership of calls, dealing with enquiries, concerns, and issues
  • Excellent written and verbal communication skills, including professional phone manner
  • Computer literacy in Microsoft Office applications
  • Highly organised and able to systematically work through multiple issues unexpectedly
  • Problem solving skills and initiative
  • Respectful, diplomatic, and resilient personality traits with a passion for helping people
  • Prioritisation and organised triaging of requests from tenants

Crew Member

McDonalds Australia
Multiple
06.2016 - 02.2021
  • Exceptional customer service while taking orders and handling money
  • Creating genuine connections with customers and colleagues, providing friendly and professional customer service that exceeded McDonalds’ standards
  • Ability to cope in a fast-paced fast-food environment and solving issues
  • Adaptable to pressure, responsible, organised, and hardworking

Education

Bachelor of Social Work -

Charles Sturt University
12.2023

Diploma in Community Services -

TAFE NSW
Port Macquarie, NSW
12.2021

Certificate IV in Community Services -

TAFE NSW
Port Macquarie, NSW
12.2020

Associate Degree of Policing Practice -

Charles Sturt University

Bachelor of Criminology -

Western Sydney University

Skills

  • Active Listening
  • Communication
  • Interpersonal Skills
  • Empathy
  • Problem Solving
  • Time Management & Organisation

Certification

  • Certificate II in Retail Services
  • First Aid & CPR
  • COVID-19 Infection Control Training
  • Working with Children Check – Paid Employee
  • Applied Suicide Intervention Skills Training (Suicide First Aid)
  • Therapeutic Crisis Intervention Training
  • LOVEBiTES Facilitator Training


  • COVID-19 Double Vaccination & Booster


Timeline

Therapeutic Support Worker

Lifestyle Solutions
01.2022 - Current

Call Centre Operator

O’Donnell and Hanlon
02.2021 - 12.2021

Crew Member

McDonalds Australia
06.2016 - 02.2021

Bachelor of Social Work -

Charles Sturt University

Diploma in Community Services -

TAFE NSW

Certificate IV in Community Services -

TAFE NSW

Associate Degree of Policing Practice -

Charles Sturt University

Bachelor of Criminology -

Western Sydney University

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Paige Spicer