PAIGE SUTHERLAND
Brisbane,QLD
Summary
I am a qualified Front Office Coordinator with over 5 years of experience. Expert in front office management and customer service, adept at problem-solving and relationship building. Experience in training new staff, ensuring high-quality patient care and efficient office operations. I am a fast-learning and passionate worker with an eye for detail and to critically think and problem solve creatively.
Overview
5
5
years of professional experience
Work History
ADMINISTRATIVE OFFICER
Queensland Childrens Hospital
South Brisbane, QLD
02.2025 - Current
- Organized and maintained confidential documents, correspondence, and reports.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Experience working in outpatient and inpatient clinics within the hospital.
- Knowledge of HBCIS, IEMR AND PFM
- Handled incoming calls and directed callers to appropriate department or employee.
- Communicated with patients with compassion while keeping medical information private.
FRONT OFFICE COORDINATOR/DENTAL TREATMENT COORDINATOR
J1 Dental Care
Flagstone, QLD
01.2023 - 02.2025
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Assisted in training of new front office staff.
- Created EOM spreadsheets and recorded payments to keep accounting system updated.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Participated in regular sales training to increase case acceptance rates.
TREATMENT COORDINATOR
Australian Smile Clinics
01.2023 - 12.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical histories and referrals.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
DENTAL ASSISTANT/RECEPTIONIST ADMINISTRATOR
Bilby Dental
02.2020 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical histories and referrals.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Education
CERTIFICATE III - DENTAL ASSISTING
AADA College
01.2023
DIPLOMA - BEAUTY THERAPY
The French Beauty Academy
12.2017
Skills
- Customer service expertise
- Reception duties
- Front office management
- Problem-solving capacity
- Phone and email etiquette
- Team leadership
- Relationship building
- Follow-up skills
- Empathy and patience
- Data entry
Timeline
ADMINISTRATIVE OFFICER
Queensland Childrens Hospital
02.2025 - Current
FRONT OFFICE COORDINATOR/DENTAL TREATMENT COORDINATOR
J1 Dental Care
01.2023 - 02.2025
TREATMENT COORDINATOR
Australian Smile Clinics
01.2023 - 12.2023
DENTAL ASSISTANT/RECEPTIONIST ADMINISTRATOR
Bilby Dental
02.2020 - 01.2023
CERTIFICATE III - DENTAL ASSISTING
AADA College
DIPLOMA - BEAUTY THERAPY
The French Beauty Academy
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