Paige Takla
Perth,Australia
Summary
I'm Dedicated and experienced with customer service professional with a proven track record of delivering exceptional service and resolving customer issues. Skilled in communication, problem-solving, and building positive relationships. Passionate about exceeding customer expectations. Experienced Bartender with a passion for crafting unique and delicious cocktails. Skilled in multitasking, providing exceptional customer service, and creating a vibrant atmosphere. Proven ability to increase bar revenue.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manufacturer
Westcoast Rewind
Perth, WA
04.2024 - Current
- Helping with cutting the machine papers for the motors.
- Helping with cleaning & putting the papers in the motors.
- Helping with ordering.
Hospitality Worker
The Aviary
Perth, Australia
01.2022 - 12.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash
- Reduced risks by maintaining clean and organised work environment
- Collaborated with team members to consistently deliver high-quality customer service
- Processed payments with focus on accuracy and correct cash handling procedures
- Delivered excellent customer service to support company reputation and patron satisfaction
- Greeted guests with friendly and professional acknowledgment to build rapport
Hospitality Worker
The Generous Squire
Perth, Australia
01.2022 - 12.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash
- Reduced risks by maintaining clean and organised work environment
- Collaborated with team members to consistently deliver high-quality customer service
Bartender
The Boat
Perth, Australia
01.2020 - 12.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
Bartender
Sovereign Arms
Joondalup, WA, Australia
10.2020 - 03.2021
- Implemented creative cocktail recipes and crafted visually appealing drinks for customers
- Adept at working in high-volume environments, prioritizing tasks and managing multiple orders simultaneously
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Attended regular training sessions to stay updated on new products or trends.
Chef Assistant
Perkys Pit Stop
Jindalee, Australia
01.2019 - 12.2019
- Assisted head chef in preparing and plating gourmet dishes for upscale restaurant
- Executed daily prep tasks and maintained cleanliness in high-volume kitchen environment
- Collaborated with team to develop new menu items and specials for guests' enjoyment
Chef Assistant
Fireside Grill
Perth, Australia
01.2017 - 12.2018
- Followed sanitation guidelines and upheld safety standards in a fast-paced kitchen environment
- Collaborated with team members to execute menu items for high-volume events
- Supported head chef in daily food prep, maintaining high standards of quality
Customer Service
IGA
Perth, Australia
01.2017 - 12.2018
- Maintained high customer satisfaction through effective communication and problem-solving skills
- Proficient in taking accurate orders and delivering exceptional customer service
- Familiar with POS systems and able to process payments efficiently
Waitress
Perth Racing Ascot
Ascot, Australia
02.2015 - 12.2016
- Developed and maintained positive relationships with guests, resulting in high customer satisfaction
- Handled escalated customer inquiries with professionalism and empathy
- Utilized strong product knowledge to provide accurate and timely information to customers
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Skills
- Communication
- Problem-solving
- Relationship Building
- Accessibility Computer Skills
- POS System Operation
- Team Supervision
- Two-Way Radio Operation
- Multitasking
- Upselling
- Empathy
- Active listening
- Time Management
Certification
RSA - Responsible Service of Alcohol
References
Levi Lomas 0411314160
Timeline
Manufacturer
Westcoast Rewind
04.2024 - Current
Hospitality Worker
The Aviary
01.2022 - 12.2022
Hospitality Worker
The Generous Squire
01.2022 - 12.2022
Bartender
Sovereign Arms
10.2020 - 03.2021
Bartender
The Boat
01.2020 - 12.2021
Chef Assistant
Perkys Pit Stop
01.2019 - 12.2019
Chef Assistant
Fireside Grill
01.2017 - 12.2018
Customer Service
IGA
01.2017 - 12.2018
Waitress
Perth Racing Ascot
02.2015 - 12.2016
RSA - Responsible Service of Alcohol
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