Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PAIGE TERESE KEDWELL

Sylvania,Australia

Summary

Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities. Dynamic retail professional with proven expertise in inventory management and exceptional customer service at Ollies Place as an Retail Associate and Build-a-Bear as an Assistant manager. Adept at resolving complaints and enhancing sales through effective upselling strategies. Recognised for strong problem-solving abilities and a commitment to team success, consistently achieving sales targets while maintaining operational efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

6
6
years of professional experience

Work History

Retail Assistant

Ollies Place
Miranda , NSW
01.2024 - Current
  • Performed regular inventory checks to ensure accurate stock control.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Kept up-to-date knowledge of all products available in the store.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Answered phones promptly and directed calls appropriately.
  • Operated cash registers to process sales transactions.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Organized storeroom items neatly on shelves according to size, color or type of item.

Assistant Store Manager

Build-a-Bear
Miranda, NSW
04.2023 - 01.2024
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided training to new employees on company policies and procedures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Trained new employees on store policies, procedures and customer service standards.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Attended weekly meetings to discuss store strength and weaknesses and plan for the future of the store with goals.

Retail Assistant

Build-a-Bear
Miranda, NSW
06.2022 - 04.2023
  • Handled customer complaints in a professional manner.
  • Organized displays to attract customers and promote sales.
  • Inspected purchased items for defects before handing them over to customers.
  • Kept informed about new products arriving at the store on a regular basis.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Stocked shelves with merchandise according to company standards.
  • Provided product information and answered customer questions.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Demonstrated knowledge of store products and services.
  • Demonstrated product features to customers.
  • Offered suggestions for additional items that may be of interest to customers.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Casual Worker In School Holidays

Williams Fashion Logisitics
Padstow, NSW
05.2019 - 06.2022
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Established professional working relationships with staff from various levels.
  • Looked for ways to go above and beyond job requirements.

Education

Bachelor of Laws - Law

University of Wollongong
Wollongong, NSW
12-2028

High School Diploma -

Sylvania High School
Sylvania
12-2022

Skills

  • Time management
  • Problem solving
  • Cash register operation
  • Cash handling accuracy
  • Inventory management proficiency
  • Inventory tracking
  • Complaint handling
  • Time management capabilities
  • Product knowledge expertise
  • Sales target achievement
  • Marketing campaign support
  • Customer assistance
  • POS systems
  • Upselling strategies
  • Stockroom organization
  • Adaptability and resilience
  • Legal research
  • Regulatory compliance
  • Customer service
  • Team building
  • Report writing

Accomplishments


Sylvania High School
Achievements 2019

  • Academic Excellence – Dance – 1 st Place
  • Certificate for Service & Leadership – Performing Arts Representative
  • Certificate of School Service Award – Aladdin Dance Performance
  • State Dance Representation Award
  • School Dance Award – Leadership
  • Certificate of Appreciation – School Spectacular Featured Dancer in Jazz & Tap

Achievements 2018

  • Certificate of Commendation – Commendable Achievement in Classroom Performance
  • Certificate of Commendation – Dance Competition
  • Certificate of Appreciation – School Spectacular

Achievements 2017

  • Outstanding Achievement – Academic Excellence

Certificate of Commendation

  • 2 nd Place Japanese
  • 3 rd Place English
  • Highly Commended – Visual Arts
  • Highly Commended – Science
  • Highly Commended – Music
  • Highly Commended – Technology Mandatory
  • Commendable Achievement in Classroom
  • Performance/Participation and Leadership – Dance Recognition Award
  • Certificate of Appreciation – Schools Spectacular
  • Completed NSW Premiers Reading Challenge

Timeline

Retail Assistant

Ollies Place
01.2024 - Current

Assistant Store Manager

Build-a-Bear
04.2023 - 01.2024

Retail Assistant

Build-a-Bear
06.2022 - 04.2023

Casual Worker In School Holidays

Williams Fashion Logisitics
05.2019 - 06.2022

Bachelor of Laws - Law

University of Wollongong

High School Diploma -

Sylvania High School

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PAIGE TERESE KEDWELL