Paige Thomas
Medowie,NSW
Summary
Detail-oriented Admissions Officer promoting undeniable talents in administrative tasks. Engaging and personable with a strong understanding of persuasion techniques. A diligent individual known for strengths in dynamic communication and the ability to manage a high work volume. Always willing to go the extra mile for colleagues and prospects. Pursuing a new role where hard work and attention to detail will be highly valued.
Overview
6
6
years of professional experience
Work History
Admissions Officer
NSW Health
06.2022 - Current
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills wile providing detailed information in order for the family and patient to make consented disision.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Registered and verified patient records before triage with most up-to-date information.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Efficiently resolved billing discrepancies by collaborating with finance department to review charges and make necessary adjustments.
- Assisted with medical coding and billing tasks.
- Handled inquiries from patients to provide detailed information regarding admissions process.
- Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
Casual Assistant in Nursing
Hunter New England Health
09.2020 - 06.2022
- Demonstrated respect for patients'' privacy and confidentiality by discreetly handling sensitive information and following HIPAA guidelines.
- Maintained thorough documentation of patient care tasks and progress towards treatment goals.
- Provided companionship during recreational activities, enhancing social engagement for residents within the facility.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported patients'' emotional well-being by developing trusting relationships and actively listening to concerns.
- Facilitated safe transfers and ambulation, promoting increased mobility among residents.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Developed personalized patient care plans to improve health and well-being.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Organized and managed patient charts and files.
Babysitter
Self Employed
01.2019 - 06.2022
- Coordinated playdates and outings to meet children's physical and social needs.
- Provided developmentally appropriate activities for children.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Collaborated closely with parents regarding behavioural issues implementing strategies that improved overall behaviour patterns.
- Administered medications, following strict instructions from parents and medical labels.
- Accompanied children to various appointments providing emotional support and ensuring their physical wellbeing.
AIN School Based Trainee
Hunter New England Health
03.2019 - 09.2020
- Continuously refined course content based on feedback from trainees and evolving industry trends, ensuring up-to-date knowledge for future participants.
- Collaborated with employees from various backgrounds.
- Adhered to corporate policies and procedures while maintaining and providing confidentiality through patient care
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Demonstrated respect for patients'' privacy and confidentiality by discreetly handling sensitive information and following HIPAA guidelines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behaviour and physical condition for progress or deterioration.
Crew Member
McDonald's
08.2018 - 01.2020
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Diploma - Human Resources Management
Monarch Institute
12.2024
Provide CPR, First Aid & Emergency Life Support
Australia Wide First Aid
08.2023
High School Diploma -
St. Philip's Christian College - Newcastle
Waratah, NSW12.2020
Certificate III - Health Services Assistant
TAFE NSW
Tighes Hill, NSW12.2020
Certificate II - Outdoor Recreation
TAFE NSW
12.2020
Skills
- Excellent Written and Verbal Communication
- Cross-cultural understanding
- Cross-Functional Teamwork
- Attention to Detail
- Decision-Making
- Reliability
- Adaptability and Flexibility
- Teamwork and Collaboration/ Relationship Building
- Organizational Skills
- Self Motivation
- Professional Demeanour
- Time management abilities
- Interpersonal Communication and skills
- Problem-solving aptitude and abilities
- Professionalism
- Personnel Management
References
Michelle Kirk -> (0417 662 245)
- Admissions Manager JHH
Tracee Dagg -> (0402 838 879)
- Administration Officer
Philip Green -> (0416 258 397)
- Owner, Greenlife Landscapes
Timeline
Admissions Officer
NSW Health
06.2022 - Current
Casual Assistant in Nursing
Hunter New England Health
09.2020 - 06.2022
AIN School Based Trainee
Hunter New England Health
03.2019 - 09.2020
Babysitter
Self Employed
01.2019 - 06.2022
Crew Member
McDonald's
08.2018 - 01.2020
Diploma - Human Resources Management
Monarch Institute
Provide CPR, First Aid & Emergency Life Support
Australia Wide First Aid
High School Diploma -
St. Philip's Christian College - Newcastle
Certificate III - Health Services Assistant
TAFE NSW
Certificate II - Outdoor Recreation
TAFE NSW
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