Paige Walmsley
Perth,WA
Summary
Customer service and operations professional with 4+ years of experience across retail, logistics, and hospitality. Proven ability to manage high-volume fulfilment tasks, resolve customer issues with empathy, and support team performance in fast-paced environments. Recognised for exceeding KPIs, maintaining accuracy under pressure, and strengthening customer loyalty through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Drive-Through Service Attendant
Sale & co
Broome, WA
05.2025 - 08.2025
- Managed fast-paced service, moving 15kg of coffee in a 6-hour shift, while maintaining accuracy and friendly service under pressure.
- Assisted with the setup and breakdown of events, ensuring all equipment was operational and well-organized.
- Demonstrated strong multitasking, communication, and attention to detail.
- Provided exceptional customer service by greeting guests and addressing inquiries with a friendly demeanor.
Fulfilment Operations Co-worker
IKEA
04.2024 - 05.2025
- Processed 50+ daily customer orders, ensuring accuracy and timeliness to exceed fulfillment KPIs.
- Replenished stock and monitored inventory levels using digital tracking systems, maintaining >95% accuracy in availability.
- Assisted customers in locating products and provided personalized recommendations based on their needs.
- Provide support to customers with click-and-collect and delivery queries, resolving issues efficiently both in person and via phone.
Customer Relations Co-worker
IKEA
11.2021 - 04.2024
- Delivered after-sales support, handling exchanges, returns and complaints with a focus on quick resolution and customer satisfaction.
- Supported checkout operations and click-and-collect services, serving up to 200+ customers per shift during peak trading periods.
- Recognised by management for maintaining a positive service culture in high-pressure environments.
KITCHEN HAND
DOMINO'S PIZZA
06.2020 - 10.2021
- Assisted in food preparation and order fulfilment while consistently meeting customer service standards.
- Supported team operations by maintaining a clean, safe work environment and adapting to high-volume rush hours.
CREW MEMBER
MCDONALD'S
02.2018 - 10.2019
- Delivered fast and friendly service to 100+ customers per shift, ensuring high levels of satisfaction.
- Balanced speed and quality in food preparation during peak hours while adhering to hygiene standards.
SEASONAL AV INSTALLATION ASSISTANT
DESIGN BUILD AUDIO VISUAL
perth, Wa
- Supported the installation of projectors across three school campuses
- Assisted in the installation of audio visual equipment, ensuring timely project completion.
- Helped troubleshoot technical issues during installations, improving overall efficiency.
- Assisted with cable management, mounting, and testing of AV equipment to ensure functionality and safety compliance.
- Contributed to efficient project delivery on tight deadlines, working collaboratively in a team environment.
Education
Year 12 Graduate -
Mount Lawley Senior High School
12.2021
Skills
- Customer Experience & Issue Resolution
- Order processing
- Inventory management
- Problem resolution
- Attention to detail
- Multitasking capabilities
- Order Fulfilment & Inventory Management
- POS Systems & Transaction Processing
- Conflict Management & Complaint Handling
- Time Management & Multitasking
- Team Collaboration & Adaptability
- Microsoft Office Suite (Word, Excel, PowerPoint)
References
- Henrik Gangsater, Manager at IKEA, HENRIK.GANGSATER1@GMAIL.COM, 0422 481061
- Renee Holwill, Manager at Dominos Inglewood, Reneeholwill97@hotmail.com, 0412548766
Timeline
Drive-Through Service Attendant
Sale & co
05.2025 - 08.2025
Fulfilment Operations Co-worker
IKEA
04.2024 - 05.2025
Customer Relations Co-worker
IKEA
11.2021 - 04.2024
KITCHEN HAND
DOMINO'S PIZZA
06.2020 - 10.2021
CREW MEMBER
MCDONALD'S
02.2018 - 10.2019
SEASONAL AV INSTALLATION ASSISTANT
DESIGN BUILD AUDIO VISUAL
Year 12 Graduate -
Mount Lawley Senior High School