Paige Matthews
Perth
Summary
Dynamic professional with over a decade of experience in customer service and team leadership, adept at enhancing customer satisfaction and operational efficiency. Proven skills in effective communication, problem-solving, and team management drive success in fast-paced environments. Committed to upholding high standards of integrity while fostering positive relationships with customers and colleagues. A quick learner, capable of adapting to new challenges and environments, ensuring that customer needs are met with enthusiasm and professionalism. Ready to leverage these strengths in a new role to contribute to team success and elevate customer experiences.
Overview
13
13
years of professional experience
Work History
Operations Assistant
Bon Charge
02.2024 - Current
- Delivering exceptional customer service and support across all touchpoints
- Accurately picking and packing customer orders to ensure prompt and correct delivery
- Processing and dispatching orders efficiently using internal systems
- Coordinating and placing orders for customised and specialised products
- Performing regular stocktakes and managing inventory to maintain optimal stock levels
- Upholding cleanliness standards and ensuring a safe warehouse environment
- Completing data entry to facilitate the ordering of specialised stock for customers
- Processing returns in line with company policies and procedures
- Resolving complex issues related to fraudulent chargebacks with a high success rate
- Developing and documenting warehouse procedures to improve training and operational efficiency
Customer Service Representative- Click and Collect
Bunnings Warehouse
05.2022 - 01.2024
- Supervised a small team in a sub-department
- Provided effective communication
- Problem solving in an efficient manner to prioritise individuals
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Offered new services based on the needs of a customer.
- Collected orders for online customers and organised collection or delivery
- Built, wrapped and strapped pallets in a safe and efficient manner to be delivered to online customers
- Exuded friendliness, professionalism, and enthusiasm for the company mission.
- Upheld the highest standards of honesty and integrity.
Assistant Manager (Acting Store Manager)
Annee's Caphe Sua Da
01.2021 - 04.2022
- Managed open and closing of the store
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Rotated merchandise and displays to feature new products and promotions
- Processed payments for credit and debit cards and return proper change to cash transactions
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Responded to customer concerns and working alongside Operations Manager to significantly raise satisfaction ratings
- Maintained positive customer relationships by responding quickly to customer service enquiries
Front of House
Geebung Cafe and Takeaway
01.2018 - 12.2020
- Restocked and organised merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs
- Replenished sales floor merchandise and organised shelves, racks and bins for optimal appearance
- Performed cash and card transactions to complete customer concerns
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases and locate items
Shift Supervisor
Zambrero
03.2012 - 11.2017
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Responded to and resolved customer questions and concerns
- Maintained clean and well-organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed store opening and closing procedures and balanced tills
- Helped store management and meet standards of service and quality in daily operations
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Enforced company policies and regualtions with employees
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Education
Bachelor of Arts - Criminology
James Cook University
QLD11-2017
Skills
- Effective communication
- Client and customer service support
- Policy enforcement and procedure adherence
- Inventory management
- Professional and friendly
- Inventory counting
- Efficiency improvement
- Positive attitude
- Attention to detail
- Accurate data entry
- Goal-oriented individual
Timeline
Operations Assistant
Bon Charge
02.2024 - Current
Customer Service Representative- Click and Collect
Bunnings Warehouse
05.2022 - 01.2024
Assistant Manager (Acting Store Manager)
Annee's Caphe Sua Da
01.2021 - 04.2022
Front of House
Geebung Cafe and Takeaway
01.2018 - 12.2020
Shift Supervisor
Zambrero
03.2012 - 11.2017
Bachelor of Arts - Criminology
James Cook University
Similar Profiles
Nicole HasanNicole Hasan
Accounts Payable Specialist at Charge EPCAccounts Payable Specialist at Charge EPC
Terry PridgenTerry Pridgen
sales associate and server at I Worked on My Uncles Family Owned Food Truck and Was in Charge of Taking Peoples Orders and Sometimes Serving People Their Food.sales associate and server at I Worked on My Uncles Family Owned Food Truck and Was in Charge of Taking Peoples Orders and Sometimes Serving People Their Food.
Mary HolbourneMary Holbourne
Account Manager at Charge SolarAccount Manager at Charge Solar
Patrick DemontePatrick Demonte
Utility/Housekeeping at MAC VillageUtility/Housekeeping at MAC Village
SHAURYA DABRALSHAURYA DABRAL
Kitchen Hand at McDonald's RestaurantKitchen Hand at McDonald's Restaurant