- Gym Workouts
- Gardening
- Outdoor Recreation
- Passionate about balancing physical health with mental and emotional wellness
- Road Trips
- Reading
- Watching Movies and TV Shows
- Seeing My Adult Children
Natasha Stewart
Woongarra,QLD
Summary
Successful Customer Service with 10 years experience with adept at fostering customer loyalty and streamlining operations, my tenure at EG Fuels highlighted my ability to manage crises and maintain operational efficiency. Skilled in cash handling and decision-making, I excel in multitasking and prioritizing tasks to enhance team performance and customer satisfaction, embodying a commitment to excellence and detail.
Overview
7
7
years of professional experience
Work History
Console Operator
EG Fuels
10.2022 - 03.2024
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Reacted calmly during times of highly stressed or emergency situations.
- Maintained spreadsheets of data across multiple systems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Forecourt envoy checks
- Temperature checks
Cleaner
Debs Cleaning Service
02.2023 - 05.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service Assistant
Woolworths Supermarket
09.2017 - 06.2022
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cash handling
Education
RSA
CTA Training
QLDHigh School Diploma -
Albany Creek High
Albany Creek, QLD11-1996
Skills
- Customer service
- Decision-making
- Multitasking and organization
- Flexible schedule
- Attention to detail
- Work Planning and Prioritization
- Cash Handling
Interests
Timeline
Cleaner
Debs Cleaning Service
02.2023 - 05.2023
Console Operator
EG Fuels
10.2022 - 03.2024
Customer Service Assistant
Woolworths Supermarket
09.2017 - 06.2022
RSA
CTA Training
High School Diploma -
Albany Creek High
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