Keeley Mitcham
Melbourne
Summary
Friendly and organised individual with excellent communication skills and positive demeanour. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. I am committed to creating a welcoming and professional experience for every patient.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Surgical Receptionist
Melbourne ENT Group
08.2022 - 02.2024
- Answered phones and engaged with patients with compassion, ensuring concerns were heard and addressed.
- Managed scheduling, billing, and insurance processing (Medicare, Private Health, VA).
- Used and troubleshooted Genie EHR for patient records and appointments.
Medical Administrator
Alpine Family Practice
03.2022 - 09.2022
- Communicated with patients in English, Spanish, and Norwegian to support accessibility and comfort.
- Assisted during procedures as a medical chaperone, maintaining professionalism and patient safety.
- Handled billing, insurance claims, and appointment scheduling with accuracy using Meditech EHR.
Research Assistant/Administrator
Monash Sleep and Circadian Medicine Labs
08.2022 - 02.2025
- Worked closely with participants to gather data, explain procedures, gain informed consent, and build rapport.
- Applied EEG and other physiological assessments in-lab, maintaining participant comfort and professionalism.
- Entered and manipulated data using a range of softwares (REDCap, Microsoft Office, Anydesk, PsychoPy, Python Coding, Profusion EEG).
Teaching Assistant
iKid Academy Primary School
03.2021 - 09.2021
- Cared for children with diverse backgrounds, language abilities, and needs, including those with developmental and physical disabilities.
- Assisted with administrative duties such as maintaining records, writing reports, and answering phones.
- Communicated regularly with families to provide updates, coordinate schedules, and address questions or concerns.
Education
BS - Neuroscience
Monash University
12.2025
IB Diploma -
International Baccalaureate
05.2021
Skills
- Patient care
- Front desk operations
- Cross cultural communication
- Collaborative problem solving
- EMR / EHR systems
- Medicare and VA billing
Certification
- FEMA - Disaster Preparedness and Emergency Response
- Red Cross - First Aid Certification
- PDIS - Prevention and Control of Infections Disease and Immunization
- Working with Children Check, Domestic and International Police check · 2024-08
Languages
English
Spanish
Norwegian
Timeline
Surgical Receptionist
Melbourne ENT Group
08.2022 - 02.2024
Research Assistant/Administrator
Monash Sleep and Circadian Medicine Labs
08.2022 - 02.2025
Medical Administrator
Alpine Family Practice
03.2022 - 09.2022
Teaching Assistant
iKid Academy Primary School
03.2021 - 09.2021
BS - Neuroscience
Monash University
IB Diploma -
International Baccalaureate