Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Keeley Mitcham

Keeley Mitcham

Melbourne

Summary

Friendly and organised individual with excellent communication skills and positive demeanour. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. I am committed to creating a welcoming and professional experience for every patient.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Surgical Receptionist

Melbourne ENT Group
08.2022 - 02.2024
  • Answered phones and engaged with patients with compassion, ensuring concerns were heard and addressed.
  • Managed scheduling, billing, and insurance processing (Medicare, Private Health, VA).
  • Used and troubleshooted Genie EHR for patient records and appointments.

Medical Administrator

Alpine Family Practice
03.2022 - 09.2022
  • Communicated with patients in English, Spanish, and Norwegian to support accessibility and comfort.
  • Assisted during procedures as a medical chaperone, maintaining professionalism and patient safety.
  • Handled billing, insurance claims, and appointment scheduling with accuracy using Meditech EHR.

Research Assistant/Administrator

Monash Sleep and Circadian Medicine Labs
08.2022 - 02.2025
  • Worked closely with participants to gather data, explain procedures, gain informed consent, and build rapport.
  • Applied EEG and other physiological assessments in-lab, maintaining participant comfort and professionalism.
  • Entered and manipulated data using a range of softwares (REDCap, Microsoft Office, Anydesk, PsychoPy, Python Coding, Profusion EEG).

Teaching Assistant

iKid Academy Primary School
03.2021 - 09.2021
  • Cared for children with diverse backgrounds, language abilities, and needs, including those with developmental and physical disabilities.
  • Assisted with administrative duties such as maintaining records, writing reports, and answering phones.
  • Communicated regularly with families to provide updates, coordinate schedules, and address questions or concerns.

Education

BS - Neuroscience

Monash University
12.2025

IB Diploma -

International Baccalaureate
05.2021

Skills

  • Patient care
  • Front desk operations
  • Cross cultural communication
  • Collaborative problem solving
  • EMR / EHR systems
  • Medicare and VA billing

Certification

  • FEMA - Disaster Preparedness and Emergency Response
  • Red Cross - First Aid Certification
  • PDIS - Prevention and Control of Infections Disease and Immunization
  • Working with Children Check, Domestic and International Police check · 2024-08

Languages

English
Spanish
Norwegian

Timeline

Surgical Receptionist

Melbourne ENT Group
08.2022 - 02.2024

Research Assistant/Administrator

Monash Sleep and Circadian Medicine Labs
08.2022 - 02.2025

Medical Administrator

Alpine Family Practice
03.2022 - 09.2022

Teaching Assistant

iKid Academy Primary School
03.2021 - 09.2021

BS - Neuroscience

Monash University

IB Diploma -

International Baccalaureate
Keeley Mitcham