Summary
Overview
Work History
Education
Skills
Certification
Barista training
Affiliations
References
Timeline
Generic

Paigelyn Brooks-MacMillan

Melbourne,VIC

Summary

Flexible and organised professional with several years of experience working in a busy restaurant environment. Customer-driven and able to highly coordinate and manage staff. I am versatile and able to work anywhere in the bar, on the coffee machine, on the floor, or manage the restaurant. Able to work efficiently, meeting the high demands of a fast-paced environment. I ensure that quality and safety come first. I excel in communication, problem solving, time management, and contribution to the team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Switch Lifestyle
Fountain Gate, VIC
10.2021 - Current
  • Started off at Switch as a waitress for 2 years and then went into the bar that consisted of making cocktails, drinks and especially coffees.
  • Have been a restaurant supervisor for a year now.
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in training new staff on operational procedures and standards.
  • Handled cash transactions accurately at the register.
  • Collaborated with team members to maintain smooth service flow.
  • Worked with function clients in booking future functions by touring them around our function rooms and providing them with the best offers. Took large payments and contracts for these functions and ensured they had a smooth event with us.
  • Served food and drinks to customers in a timely manner.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Prepared high-quality espresso drinks using various brewing methods.
  • Mixed cocktails and beverages to customer specifications.
  • Operated cash register and processed customer transactions efficiently.
  • Supervised daily operations and ensured smooth workflow in dining area.
  • Managed customer inquiries and resolved issues to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.

Student Nurse

Monash University
Berwick, VIC
05.2025 - 06.2025
  • Communicated effectively with patients, ensuring a safe and comfortable environment.
  • Participated in clinical training sessions to enhance nursing skills.
  • Interacted with patients in a professional manner while providing compassionate care.

Hospitality Waiter

Bodega on High
Berwick, VIC
10.2024 - 11.2024
  • Helped the business out in the first month of opening.
  • Delivered high-quality service and quick beverage service to promote customer satisfaction.
  • Greeted customers and provided menus.
  • Set up dining areas including setting tables, chairs, and silverware before service began.
  • Ensured all guests received outstanding hospitality services at all times.
  • Communicated effectively with restaurant team members regarding guest needs or requests.

Education

High School Diploma -

Berwick College
Berwick, VIC
11-2023

Bachelor of Nursing - Nursing

Monash University
Clayton, VIC

Skills

  • Customer service
  • Excellent at making coffee
  • Team collaboration
  • Service efficiency
  • Cleanliness standards
  • Beverage mixing
  • Staff training
  • Cash handling

Certification

  • RSA

Barista training

  • On-the-job training as a barista for a month

Affiliations

  • I compete in the West Gippsland League for A-grade netball at Corralyn, as well as coach the under-17 girls.

References

References available upon request.

Timeline

Student Nurse

Monash University
05.2025 - 06.2025

Hospitality Waiter

Bodega on High
10.2024 - 11.2024

Restaurant Supervisor

Switch Lifestyle
10.2021 - Current

High School Diploma -

Berwick College

Bachelor of Nursing - Nursing

Monash University

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Paigelyn Brooks-MacMillan