Marc WIKINSON

• Construct a new Directorate, whilst managing ‘run versus change’, delivering project updates to SES, whilst horizon-scanning and monitoring progress to anticipate and respond to emerging risks.
• Refocus resources and capability priorities to align with mission priorities.
• Work collaboratively with SES and technical, training, regulatory compliance and Domestic and International partners.
• Provide clear communication of Organisation strategy and vision, messaging my leadership expectations on objectives, priorities, milestones and outcomes.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Manage geographically dispersed teams and resources.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Developed a competency-based approach to workforce development, aligning individual skillsets with strategic business objectives.
• Directed field training to enhance participants' skills.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Selected and assigned instructors to conduct specific training programs.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
• Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.

• Assisted law enforcement agencies in investigations, providing valuable information gathered through operations.
• Participated in regular training sessions to hone skills and stay current on evolving trends within operations.
• Contributed to the development of comprehensive training materials for new hires entering department, expediting their integration into the team.
• Managed teams of 12-20 Officers, inclusive of administration due diligence and performance management.
• Identified and mitigated risk in dynamic high tempo environments.
• Planned operations, allocated correct resources and led execution.

*During this period I was also a team member prior to promotion to Team Leader in 2009.

• Collaborated with other coaches to create and execute a state wide program from the development through to elite.
• Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
• Toured with elite Juniors nationally and internationally.
• Boosted player confidence through personalised training sessions and continuous feedback.
• Worked with elite athletes to achieve their goals
• Facilitated open communication between players, parents, staff members, ensuring that all areas of development were addressed promptly and effectively.
• Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
• Conducted regular performance evaluations for players, setting clear expectations for continued improvement throughout the season.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.

• Maintained and improved facilities for [Type] tennis programs through dedicated fundraising, grant applications and solicitation of corporate sponsorships.
• Expanded professional knowledge and expertise through annual coaches' clinic participation.
• Guided outstanding players and students toward best tennis scholarship prospects.
• Managed program budget for [Type] tennis programs.
• Led pre-season conditioning sessions focusing on strength training, endurance building, agility work, flexibility enhancement for optimal readiness at season start.
• Broadened players'' tactical knowledge through video analysis sessions, discussing key match situations and decision-making processes.

• Streamlined sports event organization, resulting in smoother operations and improved participant satisfaction.
• Significantly increased memberships across North Queensland, servicing in excess of 16 regional towns.
• Coordinated logistics and budget for travel arrangements during regional events, ensuring seamless transportation and accommodation experiences for team members.
• Developed strong relationships with community partners, fostering a supportive environment for local sports development.
• Delivered school based programs to over 10,000 children per year.
• Advised club boards on implementation of Tennis Queensland strategy.
• Enhanced athlete performance by developing comprehensive training programs tailored to individual needs.
• Liaised with state government to receive and allocate grants to clubs.