Lohitha Pakalapati
Perth
Summary
Versatile professional with expertise in Business Analysis, Project Management, Customer Success, and Consulting. Skilled in optimizing operations, driving strategic initiatives, and delivering customer-focused solutions. Strong communicator, negotiator, and relationship-builder with a data-driven and Agile approach to managing multiple projects efficiently.
Overview
6
6
years of professional experience
Work History
Customer Success and Delivery Manager
Rapid care Group
02.2022 - 02.2025
- Gathered client requirements from major Australian hospitals like SAN and Bethesda, ensuring a deep understanding of business needs and translating them into actionable development tasks.
- Planned and managed deliveries by distributing work in Jira, tracking progress, assigning tasks, and ensuring timely execution while maintaining clear communication with technical teams.
- Led customer-focused projects, aligning with client expectations, quality standards, and delivery timelines, fostering a collaborative and results-driven team environment.
- Managed software development teams using Agile methodologies and Jira, ensuring seamless execution of AI-driven solutions and audit workflows.
- Built and maintained strong client relationships through transparent communication, proactively addressing concerns and delivering tailored solutions.
- Coordinated cross-functional teams to streamline workflows, resolve bottlenecks, and align deliverables with organizational objectives.
- Partnered with technical teams to enhance AI-driven tools, improving user experience, accuracy, and efficiency.
- Identified and implemented process improvements to boost productivity and operational efficiency, ensuring high-quality outcomes.
- Mentored and supported team members, fostering a high-performing and motivated team.
- Leveraged data analytics to assess project performance, extract insights, and drive continuous improvement.
Acquisition and Engagement Manager
IDFC First Bank
03.2020 - 12.2021
- Developed a cost-effective vendor network to ensure high-quality event execution, leading to improved customer engagement and conversion rates. For instance, negotiated partnerships with event organizers to drive lead generation at corporate parks and residential communities.
- Spearheaded engagement strategies by implementing personalized financial solutions and cross-selling initiatives, leading to higher product adoption. Analyzed customer spending patterns and transaction behavior to tailor offerings, boosting retention.
- Led digital and on-ground promotional campaigns to enhance brand visibility, support branch launches, and drive customer sign-ups. Collaborated with the Central Marketing Team to execute nationwide campaigns, ensuring regional adaptation.
- Successfully organized a COVID-19 vaccination drive, strengthening customer trust and positioning IDFC FIRST Bank as a community-focused brand.
- Streamlined onboarding processes by collaborating with cross-functional teams, reducing turnaround time and enhancing customer satisfaction.
Intern
ITC Limited
02.2019 - 05.2019
- Gain insight into the operational mechanisms of the FMCG distribution network
- Conducted a survey sampling consumer behavior towards ITC products, particularly B Natural, and analyzed consumption patterns of packaged juices
- Investigated the inventory management system at ITC TD, focusing on stock tracking, ensuring timely clearance, and reducing distribution costs
Education
Post Graduate Diploma - Data Science And Business Analytics
University of exas And Great Lakes
09.2023
MBA - Marketing
ICF AI Business School
02.2020
BBA - Marketing & HR
Gayatri Vidya Parishad
04.2018
Intermediate - MPC
Sri Chaitanya Jr College
Visakhapatnam, India04.2015
10th Standard - HSC
Little Angels School
Visakhapatnam, India04.2013
Skills
- Data Analytics & Analysis: Regression Analysis, Time Series Analysis, Confidence Intervals, Bayesian Method
Hypothetical Testing, ANOVA, Auto-correlation, Cross-Validation
Principal Component Analysis (PCA), Dimensionality Reduction - Machine Learning & Statistical Models: Decision Trees, Random Forests, Support Vector Machine (SVM), K-Means Clustering, K-Nearest Neighbours (KNN)
Bayesian Inference, Predictive Modeling - Programming & Tools: Python, SQL, KNIME, Tableau
MS Office Suite - Agile Methodologies: Sprint Planning, Scrum, Jira (Epic and Issue Tracking, Reporting)
Cross-Functional Team Coordination, Process Improvement, Backlog Management - Communication Skills: IELTS (Overall Band: 75,
- Client Relationship Management
- Team Leadership & Mentoring
- Problem-Solving & Adaptability
- Customer Complaint Handling
Accomplishments
- Implemented and managed Jira workflows, automating tracking and reporting to streamline project execution and ensure timely delivery of marketing and customer engagement initiatives.
- Prepared Quick Reference Guides (QRGs) and Service Level Agreements (SLAs) to standardize processes and enhance operational efficiency.
- Developed AI voice-over demo videos to showcase technical product enhancements, improving client understanding and adoption of new features.
Timeline
Customer Success and Delivery Manager
Rapid care Group
02.2022 - 02.2025
Acquisition and Engagement Manager
IDFC First Bank
03.2020 - 12.2021
Intern
ITC Limited
02.2019 - 05.2019
MBA - Marketing
ICF AI Business School
BBA - Marketing & HR
Gayatri Vidya Parishad
Intermediate - MPC
Sri Chaitanya Jr College
10th Standard - HSC
Little Angels School
Post Graduate Diploma - Data Science And Business Analytics
University of exas And Great Lakes
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