Pakaypheth KHANOPHETH
North Sydney,NSW
Summary
Dynamic and results-oriented professional with proven expertise in team leadership and exceptional customer service honed at Pullman Quay Grand Harbour. Skilled in food safety compliance and effective communication, I excel in creating positive environments and enhancing customer satisfaction. Demonstrated ability to drive sales and reduce waste, underscoring a commitment to excellence and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Harbour Rocks Hotel
01.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Food and Beverage Team Leader
Pullman Quay Grand Harbour
02.2023 - 10.2024
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Coordinated special events, catering services, and private parties to generate additional revenue streams.
Education
Bachelor of International Business Economics - International Economics
Sichuan University
Sichuan, China07-2021
Skills
- Time management
- Food presentation
- Food safety compliance
- Problem-solving
- Cash handling
- Exceptional customer service
Certification
- Responsible Service of Alcohol ( RSA )
- Food Handling Certificate
- Employee of the month ( April,2024 )
Languages
English
Full Professional
Chinese
Full Professional
Thai
Native or Bilingual
Lao
Native or Bilingual
Timeline
Barista
Harbour Rocks Hotel
01.2024 - Current
Food and Beverage Team Leader
Pullman Quay Grand Harbour
02.2023 - 10.2024
Bachelor of International Business Economics - International Economics
Sichuan University
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