Pak Tou Leong
Kensington
Summary
Detail-oriented and aspiring actuarial professional with a robust foundation in mathematics, statistics, and data analysis. Skilled in Excel, R, and statistical modelling, with practical experience applying analytical techniques to real-world problems. Recognized for strong communication and collaboration skills, I am eager to contribute my quantitative expertise to drive data-driven decision-making in an actuarial role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
KFC
07.2023 - 09.2023
- Analyzed customer feedback to identify trends and recurring issues, collaborating with the team to implement process improvements, enhancing service efficiency and customer satisfaction.
- Evaluated customer wait times and service patterns, suggesting adjustments to optimize workflows and reduce delays, ensuring a smoother and faster customer experience.
Pizza Delivery Driver
Dominos Pizza
10.2022 - 02.2023
- Optimized delivery routes by analyzing traffic patterns and order volume, reducing delivery times and increasing efficiency without compromising service quality.
- Used problem-solving skills to handle customer concerns and delivery challenges, adjusting orders or routes in real-time to maintain high levels of customer satisfaction.
Education
Bachelor of Actuarial Studies -
UNSW
Kensington, NSW05.2026
Standard Foundation Program - Actuarial Studies
UNSW College
Kensington, NSW04.2023
Skills
- Statistical analysis
- Predictive modelling
- Data visualization
- Risk assessment
- Team collaboration
- Critical thinking
- Decision-making
LANGUAGES
Chinese (Cantonese) Native
Chinese (Mandarin) Fluent
English Fluent
Accomplishments
- Bronze Medal, South Africa International Mathematics Competition, 2019
- Honorable Mention, International Mathematical Modeling Challenge, 2021
- First Prize, High School Mathematics Competition, Macau, 2022
- Gold Medal, High School Badminton Competition, Macau, 2022
- Participant, UNSW UniSport Nationals, 2023
Timeline
Customer Service Representative
KFC
07.2023 - 09.2023
Pizza Delivery Driver
Dominos Pizza
10.2022 - 02.2023
Bachelor of Actuarial Studies -
UNSW
Standard Foundation Program - Actuarial Studies
UNSW College
Similar Profiles
Daniel FarrowDaniel Farrow
Team member at KFCTeam member at KFC
Sarah GoudieSarah Goudie
Part Time Worker at KFCPart Time Worker at KFC
Trinity DunstonTrinity Dunston
Crew Member at KFCCrew Member at KFC
ANGELINE SHARMAANGELINE SHARMA
Researcher at Ferrari Lab- UNSWResearcher at Ferrari Lab- UNSW
Rhys MagnoRhys Magno
Director at TNG Digital SolutionsDirector at TNG Digital Solutions