Pak Wai (Charlotte) Ho
58B Renou Street, East Cannington,WA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Creative Social Media Manager with a proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Engaging storyteller with an award-winning history in photojournalism and content development. Develops vision and achieves objectives through the execution of integrated plans. Attentive Social Media Coordinator with a proven history of developing engaging social posts that support corporate communications goals. Self-motivated with an understanding of brand promotion and online marketing. Known for working quickly and efficiently across multiple social media platforms.
Overview
4
4
years of professional experience
Work History
Lululemon (Australia)
Lululemon Athletica
05.2023 - Current
- Educator
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
Social Media Coordinator
Apex Volleyball Club
02.2022 - Current
- Developed and implemented a comprehensive social media strategy for the company's products and services.
- Created content calendars to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Researched current trends in the industry to identify opportunities for growth through new social media channels.
- Collaborated with marketing team members to create engaging content that resonates with target audiences.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Participated in weekly meetings with other departments to brainstorm creative ideas for campaigns across different channels.
- Conducted competitive analysis of competitors' social media presence and strategies.
- Implemented best practices for optimizing organic reach by leveraging existing relationships with influencers and bloggers.
- Assisted in developing paid advertising campaigns across multiple platforms to increase brand awareness and engagement levels.
- Identified potential partners or sponsorships to increase visibility and reach on social networks.
Restaurant Waiter
Ramen Samurai
08.2022 - 05.2023
- Cashier
- Customer service look after the shop
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lululemon (Hong Kong)
11.2022 - 02.2023
- Educator
Customer Service Representative (Owner and Member)
The Hong Kong Jockey Club
11.2021 - 02.2023
- Customer Service Assistance (Owner&Member) help assist customers setting up their own racing account
- Customer service work skills (help solving customer problems and questions)
- Help deal with membership issue account checking, booking checking)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
The Ritz-Carlton Hotel, Hong Kong
Banque
11.2021 - 03.2022
- Customer Service
Full Time Teacher Assistance
Olive Speech And Academy Education Centre
11.2020 - 12.2021
- Teacher assistance
- Teaching primary and kindergarten students (Homework, dictation, exam, test,)
- Prepare material for English classes and maths classes
- Teaching students in storytelling
- Teaching students in English language (speaking reading and writing)
- Looking after and help picking up students from schools
- Consolidated duplicate files, freeing up valuable office space and reducing clutter within the workplace.
- Ensured compliance with industry regulations by maintaining accurate documentation and adhering to proper record-keeping procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
ToysRus
ToysRus Hong Kong
11.2019 - 02.2021
- Doing service area job (cashier, customer service)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Communications - Web Media & Public Relation
Curtin University
Perth, WA11.2023
Skills
- Micro soft Apps
- Word, Excel, SharePoint, Powerpoint, Teams
- Adobe
- Photoshop, Illustrators, Premiers Pro
- Work Day
- Video Editing ( Premiere Pro, iMovie)
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Accomplishments
- helping a company ( Worthy Australia) of making a marketing strategy report
- Maltese's marketing agency making a website for selling new products
Timeline
Lululemon (Australia)
Lululemon Athletica
05.2023 - Current
Lululemon (Hong Kong)
11.2022 - 02.2023
Restaurant Waiter
Ramen Samurai
08.2022 - 05.2023
Social Media Coordinator
Apex Volleyball Club
02.2022 - Current
Customer Service Representative (Owner and Member)
The Hong Kong Jockey Club
11.2021 - 02.2023
The Ritz-Carlton Hotel, Hong Kong
Banque
11.2021 - 03.2022
Full Time Teacher Assistance
Olive Speech And Academy Education Centre
11.2020 - 12.2021
ToysRus
ToysRus Hong Kong
11.2019 - 02.2021
Bachelor of Communications - Web Media & Public Relation
Curtin University
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