Palak Banga
Truganina,VIC
Summary
Dedicated and proactive individual with experience in performing customer service and administrative duties. Skilled at problem solving, communicating effectively,handling transactions, managing positive relationships, and ensuring customer satisfaction. With an interest in customer service and administration, along with my skills and knowledge in management, I would be a valuable member of your team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desk Admin/Receptionist
The Body Box
06.2024 - Current
- Greet patients and manage check-in procedures, ensuring a welcoming environment
- Process payments, manage billing, and handle insurance claims submissions
- Schedule and confirm patient appointments using clinic management software
- Handle incoming calls, answer inquiries, and direct calls to appropriate staff
- Maintain patient records, ensuring confidentiality and accurate documentation
- Maintain a clean and organized front desk and waiting area
Team Member
Patagonia Melbourne
03.2024 - 06.2024
- Provided excellent customer service by helping shoppers find the right outdoor gear and making recommendations based on customers' needs.
- Restocked the inventory, including receiving and processing new shipments of clothing and gear.
- Maintained the store’s appearance by arranging displays & ensuring items are presented attractively
- Operated the cash register, handling transactions, and processing returns or exchanges in line with company policies.
Team Member
Stelatoes
08.2023 - 02.2024
- Provided exceptional customer service, leading to increased customer satisfaction
- Effectively managed inventory, ensuring optimal stock levels and reducing discrepancies
- Kept work areas clean, organized, and safe to promote efficiency and team safety..
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Psychology Intern
Krsh Welfare Foundation
09.2022 - 11.2022
- Researched and contributed to content development on 'Social Anxiety and Loneliness'.
Psychology Intern
Moolchand Hospital
08.2019 - 10.2019
- Gained first-hand experience in patient dealing and case analysis
- Exposure to psychometric tests and practical aspects of clinical and industrial psychology
Education
Masters - Counseling Psychology
La Trobe University
09.2024
Bachelors - Psychology Honors
Aryabhatta College, University of Delhi
01.2023
St marks Sr Sec World School
01.2020
Skills
- Customer Engagement
- POS System & Cash Handling Proficiency
- Microsoft Office Suite
- Time Management
- Communication & Problem Solving
- Retail Sales and Upselling
- Sales Techniques
Certification
- Working with children check
- National Police check
Accomplishments
- Conducted a workshop on emotional hygiene and employee productivity.
- Seminar Coordinator, Raahee (Mental Health Organization).
- Chairperson, Executive Board, St. Mark's MUN.
- Member of Public Relations Team, Srijan, Psychology Society of Aryabhatta College.
- Gold Medalist in Table Tennis, Inter-zones.
Languages
English
Hindi
French
Availability
- Available everyday except Wednesdays
- Can work on weekends/public holidays
References
Available upon request
Timeline
Desk Admin/Receptionist
The Body Box
06.2024 - Current
Team Member
Patagonia Melbourne
03.2024 - 06.2024
Team Member
Stelatoes
08.2023 - 02.2024
Psychology Intern
Krsh Welfare Foundation
09.2022 - 11.2022
Psychology Intern
Moolchand Hospital
08.2019 - 10.2019
Masters - Counseling Psychology
La Trobe University
Bachelors - Psychology Honors
Aryabhatta College, University of Delhi
St marks Sr Sec World School
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