Palak Bhatia
Lawson,ACT
Summary
Results-oriented Partnerships specialist brings talents in stakeholder engagement, managing partnerships and client satisfaction for diverse partners and needs. Anticipates roadblocks and pitfalls to proactively manage concerns.
Overview
8
8
years of professional experience
Work History
Partnerships and Communications Manager
TAFE Directors Australia
01.2021 - Current
- In charge of member engagement: weekly newsletter, monthly internal communication, annual convention (500+ attendees), monthly webinars (600-1000 registrations)
- Corporate affiliate program management: promoting and marketing the program, recruiting corporate partners, onboarding new partners, managing, and fulfilling partner expectations with a focus on their ROI
- Office management: managing contractors, employees and accounting
- Board and Financial committee meetings: preparing board papers and providing secretariat support including minute taking
- IT: ITC environment management, including the contract management of the third-party ITC service providers project management of technology related projects
- Communication: manage communication channels and produce content for LinkedIn, Twitter, Newsletter, CEO's Bulletin etc; manage and update website
- Achievements: successfully planned, organised, promoted a convention with more than 450 delegate registrations; planned and hosted fifteen live webinars successfully with 600-1000 registrations; simplified and hosted two virtual conventions.
Learning Advisor
University of Canberra
01.2019 - 01.2020
- Communications to academic staff and students in using the Learning Management environment
- Case managed student enquiries
- Maintained and developed Standard Operating Procedures as required
- Participated in testing, trialing and piloting existing and new features and software
- Developed and maintained effective and collegiate relationships across the university.
Operations and Communications Coordinator
Capital college
01.2018 - 01.2019
- Trained and led team of student services officers to case manage student enquiries/grievances in a timely manner
- Performed administrative tasks on Axcelerate, Xero, Canvas, Hubspot and Wordpress
- Reduced the time taken to process student applications and offer enrolments to just one day
- Successfully migrated data of over 400 students across student managed systems in a team of 3
- Liaised with and managed agent partnerships
- Increased new agent sign ups by 4 per month
- Prepared AVETMISS and CRICOS reporting
- Presented directors new improvements in areas of operations and marketing.
Student Ambassador
Australian national University
01.2016 - 01.2018
- Communicated, engaged, and built rapport of the university with prospective students and other target markets like schools and international educational consultants
- Supported planning and execution of various events such as O-week campus tours, Scholarship ceremonies, International Case-study competitions and so on.
Education
Diploma of leadership and Management -
Capital College
01.2021
Marketing microcredential -
Charles Sturt University
01.2021
Bachelor of accounting -
Australian National University
12.2018
Skills
- Communications strategy
- Partnerships Management
- Team leadership and supervision
- Stakeholder Management
- Finance and Budget Management
- Event Management
- Business Growth
Accomplishments
ANU and StudyCanberra Scholarship for academic performance
Timeline
Partnerships and Communications Manager
TAFE Directors Australia
01.2021 - Current
Learning Advisor
University of Canberra
01.2019 - 01.2020
Operations and Communications Coordinator
Capital college
01.2018 - 01.2019
Student Ambassador
Australian national University
01.2016 - 01.2018
Diploma of leadership and Management -
Capital College
Marketing microcredential -
Charles Sturt University
Bachelor of accounting -
Australian National University
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