Palak Chaudhary
Wollert,VIC
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Student Support Officer
Melbourne College Of Business And Technology
07.2022 - Current
- Enhanced student support services by implementing innovative strategies and programs.
- Ensured timely resolution of student concerns by efficiently addressing their needs and connecting them with appropriate resources.
- Boosted student engagement in extracurricular activities, coordinating various events and opportunities.
- Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
- Streamlined communication processes between students, parents, and staff, fostering a positive school environment.
- Promoted a safe and inclusive learning atmosphere by proactively addressing instances of bullying or discrimination.
- Contributed to the development of school policies and procedures regarding student well-being, ensuring compliance with regulations.
- Managed confidential student records diligently, maintaining accuracy and privacy in accordance with legal requirements.
- Improved accessibility to educational resources for students with disabilities by advocating for necessary accommodations and modifications.
- Facilitated peer mentoring programs, pairing struggling students with high-performing peers for academic support.
- Coordinated tutoring sessions and study groups, helping students reach their full potential academically.
- Organized workshops on stress management, time management, and study skills to enhance overall student performance levels.
- Developed strong relationships with community organizations to connect students with relevant external support services when needed.
Gas Station Carrier
BP- Gas Station
03.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Ensured accurate cash handling and register operations for secure financial transactions.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
- Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Collaborated with team members to achieve daily sales targets and operational goals.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Completed daily paperwork meticulously, submitting reports to management in a timely manner.
- Confirmed stock levels and expiration dates of merchandise.
Customer Service Officer
No.1 Fruit Shop Market
02.2022 - 05.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Serving the customers at the register while billing.Preparing convenience products,such as preparing fruitsalads and cutting vegetablesinto
pieces. - Handles, displays and rotates stock in the fruit and vegetable department and meets customer’s needs with excellent customer service. Also, prepared foods for sales such as Dairy products which include different types of chesses.
- Hand packed frozen food products while following all sanitation practices.
- Inspected and then packed food.
- Remain familiar with all foods distributed by the company.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Salesperson
Coles Supermarket
01.2021 - 04.2022
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Set yearly quotas for individual account executives, implementing attainable benchmarks that motivated the entire team.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Certificate III in Pathology Collection - Pathology Collector
Southern Cross Education Institute
North Melbourne, VIC05.2023
Skills
- Active listening
- Adaptability and flexibility
- Confidentiality maintenance
- Customer service orientation
- Patience and tolerance
- Organizational skills
- Problem-solving abilities
- Time management
- Self-motivation
- Critical thinking
- Empathy and understanding
- Computer literacy
- Leadership qualities
- Conflict resolution
- Project management
- Emotional intelligence
- Excellent communication
- Attention to detail
- Public speaking
- Data analysis
Timeline
Student Support Officer
Melbourne College Of Business And Technology
07.2022 - Current
Gas Station Carrier
BP- Gas Station
03.2022 - 06.2022
Customer Service Officer
No.1 Fruit Shop Market
02.2022 - 05.2022
Salesperson
Coles Supermarket
01.2021 - 04.2022
Certificate III in Pathology Collection - Pathology Collector
Southern Cross Education Institute
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