Palak Chhabra
Rural View,QLD
Summary
Dynamic customer service professional with experience at Ampol, excelling in complaint handling and effective communication. Proven track record of enhancing customer loyalty through exceptional service and teamwork. Adept at multitasking and maintaining quality assurance controls, consistently meeting performance metrics while fostering a positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Services Assistant
Ampol
Rural View ,Mackay, Qld.
08.2019 - Current
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Provided support during peak hours, reducing wait times and enhancing overall customer experience.
Kitchen Staff Member
Masala Indian Cuisine
Mackay, QLD
01.2025 - 03.2025
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Supported colleagues during busy periods or absences by taking on additional tasks when necessary.
- Provided support during peak hours, reducing wait times and enhancing overall customer experience.
Education
Certificate IV - Commercial Cookery
Aventia Institute
Brisbane, QLD05.2023
Skills
- Complaint handling
- Cash handling
- Product promotion
- Quality assurance controls
- Refund processing
- Teamwork
- Customer service
- Time management
- Multitasking
- Excellent communication
Timeline
Kitchen Staff Member
Masala Indian Cuisine
01.2025 - 03.2025
Customer Services Assistant
Ampol
08.2019 - Current
Certificate IV - Commercial Cookery
Aventia Institute