Palak Khanna
Altona,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Social Media Manager/Front Desk Agent
Hecho En Mexico
04.2023 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Conducted research to determine current benchmark trends and audience preferences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Social Media Influencer
Pallkhannaofficial
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Created, curated and managed published content for feed and stories across social media channels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Captured daily events in and around [Location] using compelling eye-catching imagery and video content.
- Produced relevant product content to reach target customers.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Collaborated with marketing team to create and implement promotional campaigns.
- Established and maintained positive relationships with followers.
Branch Manager
Cafe nine quarters
01.2020 - 12.2022
- Worked efficiently as full time manager for a cafe/restaurant
- Maintaining harmonious working environment for staff
- Worked under peak rush hours by providing quick services to customer
- Taking back feedback in a postive manner
- Appreciating and motivating staff members
- Creating positive publice relations with welcoming code pf conduct
- Impacting sales through quality of food and hygiene management
- Handling social media platforms
- Conduction of promotional events like open mic, influencers theme events
- Overall worked as a leader.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
Front Desk Associate/Administrator
Savy crafts
01.2018 - 12.2019
- Guiding clients regarding furniture buying by estimating measurements according to their taste ana budget
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handling projects from scratch like designing, giving orders to warehouse, Ms excel followups to delivering and followups from happy clients
- Developing new buisness through public relations as well as full time front desk managing duties
- Creating a brand name by innovation and creation.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Generated reports to suggest corrective actions and process improvements.
Front Desk Associate/Administrative Manager
Cambridge junior school
01.2013 - 12.2018
- Creating innvovative ideas to beautify as well as learning experience to children
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Implemented marketing and promotional initiatives to increase visibility
- Handling parents for fee submissions, new programs in the house, parenting tips, working as team leaders, collection of staff data manually and on excel record.
Education
Masters in English -
Guru nanak dev university
Bachelor of Arts - Commercial Arts
Guru Nanak Dev University
IndiaBachelors in Arts -
Skills
- Client handling
- Time management
- Leadership qualities
- Quick learner
- Hygiene management
- Team work
- Content Development
- Video Production
- Content Strategies
- Scheduling
- Paperwork Processing
- Data Entry
- Appointment Scheduling
Languages
English
Hindi
Particulars
Palak Khanna, Full working rights under temporary resident visa485, 10/16/90, Married, Mr. Sahil Dhingra, Accountant, Full Time
singing
Running own youtube music channel for showcasing my love for music .
Timeline
Social Media Manager/Front Desk Agent
Hecho En Mexico
04.2023 - Current
Branch Manager
Cafe nine quarters
01.2020 - 12.2022
Front Desk Associate/Administrator
Savy crafts
01.2018 - 12.2019
Front Desk Associate/Administrative Manager
Cambridge junior school
01.2013 - 12.2018
Social Media Influencer
Pallkhannaofficial
Masters in English -
Guru nanak dev university
Bachelor of Arts - Commercial Arts
Guru Nanak Dev University
Bachelors in Arts -
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