Palak Makadiya
Perth,WA
Summary
Results-driven restaurant manager with expertise in daily operations, staff training, and customer engagement. Proven ability to enhance service quality and streamline processes, contributing to operational efficiency and increased customer satisfaction.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Mondo Fresco
Perth, WA
07.2024 - Current
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff on customer service standards and food safety practices.
- Oversaw inventory management, including ordering and stock rotation processes.
- Implemented marketing strategies to promote daily specials and increase customer engagement.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Customer Service Representative
Tsa
Perth, WA
01.2023 - 06.2024
- Assisted customers with inquiries and resolved concerns professionally.
- Managed customer accounts and updated information accurately in systems.
- Provided product information and guidance to enhance customer experience.
- Escalated complex issues to appropriate departments for timely resolution.
Customer Service Representative
Caltex
Midvale, WA
03.2019 - 05.2023
- Managed customer accounts and updated information accurately in systems.
- Assisted customers with inquiries and resolved concerns professionally.
Web Developer
Priyadarshni Technologies
Rajkot, Gujarat
11.2017 - 01.2019
- Developed responsive web applications using HTML, CSS, and JavaScript frameworks.
- Collaborated with designers to implement user-friendly interface designs.
- Conducted code reviews to maintain quality and consistency across projects.
Education
Master of Information Technology - Information Technology
Murdoch University
Perth, WA02-2021
Bachelor of Technology - Computer Engineering
Rk University
Rajkot08-2017
Skills
- Financial oversight
- Customer service
- Marketing strategy
- Team collaboration
Timeline
Restaurant Manager
Mondo Fresco
07.2024 - Current
Customer Service Representative
Tsa
01.2023 - 06.2024
Customer Service Representative
Caltex
03.2019 - 05.2023
Web Developer
Priyadarshni Technologies
11.2017 - 01.2019
Master of Information Technology - Information Technology
Murdoch University
Bachelor of Technology - Computer Engineering
Rk University