Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
AccountManager

Palak Mandavia

Moncrieff,Australian Capital Territory

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Personal Account Manager

MR Bricks & Company
Mehsana, Gujarat
04.2021 - 03.2022
  • Guided clients through compiling important financial histories and documentation for evaluation.
  • Expanded customer base through community outreach and strategic business partnerships.
  • Prepared and hosted data room while coordinating legal and advisory teams and facilitating due diligence processes.
  • Kept client financial plans optimized for current market trends and economic conditions.
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
  • Sending monthly final balance sheet to every client of MR Bricks through mails and postage as well.
  • Developed team communications and information for meetings.
  • Used Microsoft Word and other software tools to create documents and other communications.

- Mahendra Prajapati

+91 9825316267

Online Personal Shopper

Woolworths Supermarket
Gungahlin, ACT
11.2020 - 03.2021
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maximized efficiency by scanning items quickly and completing as many as 10 orders per hour.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

- Kanchan Sharma

0435 060 936

Customer Service Cashier

Woolworths
Neutral Bay, NSW
11.2018 - 11.2020
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Monitored self-checkout systems and provided assistance or intervention where required.

- Payal Barot

0413572164

Waiting Staff Member

Chatkazz Restaurant
Bella Vista, NSW
01.2018 - 10.2018
  • Observed all safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

- Shyam Morad

0416890390

Customer Service Cashier

Sunrise Supermarket
Seven Hills, NSW
01.2018 - 08.2018
  • Efficiently solved complex problems that impacted management.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with special services, account updates and promotional options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

- Nishit Oza

0435699351

Income Tax Preparer

CA Ashwin K. Yagnik & Company
Mehsana, Gujarat
04.2014 - 11.2017
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Oversaw team of 15 tax professionals handling up to 100 clients per year.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
  • Interviewed 100 clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Offered clients recommendations to reduce tax liabilities.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

-Ashwin Yagnik

+91 9825263215

Education

Post Graduate Diploma - Digital Marketing

Mudra Institute of Communication
UpGrad
03.2022

Bachelor of Commerce - Accounting

Hemchandracharya North Gujarat University
Mehsana
06.2015

Skills

  • Account Servicing
  • Lead Prospecting
  • Service Agreements
  • Sales Closing
  • Problem Solving Strength
  • Product Promotions
  • Customer Service
  • Client Service
  • Facebook Ads
  • Google Ads
  • Google Analytics
  • Site Blogger
  • Advanced MS Office Suite
  • SEO

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25 staff members.
  • Ranked #3 in Gujarat state for 2015.
  • WordPress Developer

Additional Information

  • WordPress Site : Snug "N" Chic
  • First Blog : Indian Saree
  • Facebook Campaign : About Traffic
  • Language : Hindi, English, Gujarati
  • Full-Time work rights
  • Immediate Start
  • Have own vehicle

Timeline

Personal Account Manager

MR Bricks & Company
04.2021 - 03.2022

Online Personal Shopper

Woolworths Supermarket
11.2020 - 03.2021

Customer Service Cashier

Woolworths
11.2018 - 11.2020

Waiting Staff Member

Chatkazz Restaurant
01.2018 - 10.2018

Customer Service Cashier

Sunrise Supermarket
01.2018 - 08.2018

Income Tax Preparer

CA Ashwin K. Yagnik & Company
04.2014 - 11.2017

Post Graduate Diploma - Digital Marketing

Mudra Institute of Communication

Bachelor of Commerce - Accounting

Hemchandracharya North Gujarat University
Palak Mandavia