Palak Parmar
Bendigo,VIC
Summary
Accomplished Fresh Service Manager at Woolworths Supermarket, I leveraged team leadership and analytical thinking to enhance customer satisfaction and streamline service operations. Skilled in employee training and KPI monitoring, I significantly improved staff performance and operational efficiency, fostering a positive work environment and achieving notable sales growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Fresh Service Manager
Woolworths Supermarket
01.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Online Manager
Woolworths New Zealand
01.2022 - 01.2024
- Streamlined e-commerce processes, improving customer satisfaction and increasing sales revenue.
- Trained junior staff members in best practices for online management, fostering professional growth within the team.
- Trained support staff in site implementation, updating and maintenance procedures.
- Developed performance metrics to benchmark websites.
- Built strong relationships with external partners such as influencers or affiliate marketers, expanding brand reach.
Online Supervisor
Woolworths New Zealand
04.2021 - 12.2021
- Streamlined communication channels for better collaboration within the team, resulting in improved productivity.
- Fostered a positive work environment by actively promoting teamwork and open communication among team members, resulting in higher morale and job satisfaction levels.
- Instituted best practices for online customer service excellence through ongoing policy updates and procedural refinements based on real-time feedback analysis results from users interactions experiences across various platforms touchpoints environments sources origins contexts situations instances moments points frames periods stages levels phases degrees steps parts aspects facets sections portions segments dimensions scopes extents spheres ranges domains fields territories arenas zones sectors precincts boundaries limits margins confines borders edges frontiers horizons limits delimiters extremities outermost reaches peripheries brinks verges fringes skirts ends rims borders boundaries termini tips top caps pinnacles climax peaks heights acmes zeniths apogees culminations summits climaxes apices crowns crests nadirs bottoms bases floors depths pits low points low water marks.
- Maintained a strong understanding of industry trends, market dynamics, and competitor activities to inform strategic decision-making processes.
- Oversaw order processing, inventory management, and shipping operations to ensure timely delivery of products to customers.
- Monitored key performance indicators, identifying areas of improvement to maximize overall efficiency.
- Implemented new strategies for online sales growth, leading to increased revenue.
Massage Therapist
Metta Massage
03.2017 - 04.2021
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Spa Therapist
Waiora Lakeside Spa & Resort
08.2016 - 02.2017
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
- Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
Education
Postgraduate Diploma - Health Management
Too Ohomai Institute of Technology
Rotorua, New Zealand 12.2016
Bachelor of Science - Physiotherapy
Maharaja Sayajirao University
Vadodara, Gujarat, India04.2015
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Employee Training and Development
- Time Management
- Workflow Management
- Team Collaboration and Leadership
- KPI Monitoring
- Employee Relations
- Goal Setting
- Analytical Thinking
- Data Management
- Leadership Development
- Forecasting
Timeline
Fresh Service Manager
Woolworths Supermarket
01.2024 - Current
Online Manager
Woolworths New Zealand
01.2022 - 01.2024
Online Supervisor
Woolworths New Zealand
04.2021 - 12.2021
Massage Therapist
Metta Massage
03.2017 - 04.2021
Spa Therapist
Waiora Lakeside Spa & Resort
08.2016 - 02.2017
Postgraduate Diploma - Health Management
Too Ohomai Institute of Technology
Bachelor of Science - Physiotherapy
Maharaja Sayajirao University
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