Palak Sanghotra
Canberra
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Calvin Klein
02.2023 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Complete administrative tasks, such as processing and recording sales, as needed.
- Cash handling and assist customers with placement of orders, refunds, or exchanges.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Store Assistant
ALDI
05.2021 - Current
- Worked closely with teammates to assist customers.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Sales Consultant
Calvin Klein
10.2020 - 02.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
Assistant Agent - Real Estate
RETS
Canberra, ACT10.2021
High School Diploma -
St Claire’s College
Canberra 12.2019
Skills
- Managing Cash Register
- Incident Reports
- New Hire Training
- Loss Prevention Goals Monitoring
- Customer Assistance
- POS Transactions
Timeline
Assistant Store Manager
Calvin Klein
02.2023 - Current
Store Assistant
ALDI
05.2021 - Current
Sales Consultant
Calvin Klein
10.2020 - 02.2023
Assistant Agent - Real Estate
RETS
High School Diploma -
St Claire’s College
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