Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Palak Sood

Taco Bell
Sydney,NSW
1
Certification
2
years of professional experience

Resourceful Bachelor of Information Technology student with hands-on experience in networking, cybersecurity, and data analytics. Expertise in troubleshooting and supporting non-technical users while managing digital systems and store operations. Committed to delivering effective solutions and enhancing customer satisfaction. Seeking Level 1 Technical Support role to leverage IT knowledge and contribute to team success.

Work History

Newsagency Customer Service & Operations Assistant

9 Months
Darcy Road Newsagency | 10.2025 - Current
  • Delivered frontline customer support, resolving enquiries to enhance customer satisfaction.
  • Handled Lotto systems, parcel services, and digital order management.
  • Oversaw stock organization and replenishment, inventory systems, and daily store operations.
  • Resolved POS issues and assisted customers with device-based transactions to facilitate seamless purchases.
  • Documented orders, balloon requests, and customer interactions accurately.
  • Communicated clearly with customers, suppliers, and the store owner.

Crew Member

1 Year
McDonald’s | 07.2025 - Current
  • Handled customer orders and resolved service issues using POS systems to ensure efficient transactions.
  • Ensured accurate and timely service during peak hours to enhance customer satisfaction.

Crew Member

1 Year 4 Months
Taco Bell | 03.2025 - Current
  • Delivered fast, accurate customer service in high-pressure environments.
  • Operated digital ordering systems and resolved customer issues quickly.
  • Worked across prep, line, and front desk, demonstrating adaptability and teamwork.

Customer Service & Operations

6 Months
Grocery Stores | 03.2025 - 09.2025
  • Managed till operations, stock control, deliveries, and customer enquiries.
  • Maintained store cleanliness and operational readiness.
  • Assisted customers with product information and digital payments.

Intern

3 Months
Data Analytics Internship | 11.2024 - 02.2025
  • Cleaned, analysed, and visualised datasets using Excel, SQL, Python, Power BI, and Tableau.
  • Developed dashboards and reports to enhance team presentations and facilitate data-driven decision-making.
  • Acquired knowledge in data privacy and ethical handling of information to ensure compliance and protect sensitive data.

Education

Bachelor's of Information Technology - Cybersecurity

Central Queensland University | Sydney, NSW | 12-2027

Skills

Customer support
Administrative support
Clerical support
Document preparation
Operational reporting
Event coordination
MS office
Sales assistance
Attention to detail
Inventory management
Positive attitude
Professional and friendly

Certification

  • Google Cybersecurity Certificate
  • Data Analytics Internship
  • Python Programming with IoT
  • IoT Devices Certification

Timeline

Newsagency Customer Service & Operations Assistant

Darcy Road Newsagency
10.2025 - CurrentRead More

Crew Member

McDonald’s
07.2025 - CurrentRead More

Crew Member

Taco Bell
03.2025 - CurrentRead More

Customer Service & Operations

Grocery Stores
03.2025 - 09.2025Read More

Intern

Data Analytics Internship
11.2024 - 02.2025Read More

Central Queensland University

Bachelor's of Information Technology from Cybersecurity
Read More

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Palak Sood