Years of relevant experience
Palak Tuteja
Executive Assistant/Receptionist
Melbourne,Australia
Summary
Hardworking and dependable professional with 4+ years of experience with assisting and managing a fast-paced workplace. Skilled at supporting customers with simple and complex needs while remaining detail oriented. Ability to learn quickly with effective communication and organisational skills. Willing to relocate for the right position as soon as necessary.
Overview
4
4
6
6
Years of professional experience
Work History
Duty Manager
Specsavers
VIC, Australia
02.2023 - Current
- Responding to customer concerns by providing friendly, knowledgeable support while maintaining composure and professionalism.
- Training employees in essential job functions and advising as a senior optical dispenser.
- Managing a team of 8 people and coordinating a diary of 50+ customer appointments, daily.
- Handling employee-related issues to improve performance and professional conduct.
- Working directly with the retail and optometry directors to reach individual and team goals.
- Handling and resolving customer complaints and issues to ensure positive outcomes.
- Learned to prioritise tasks and developed decision-making skills.
Optical Assistant
Specsavers
VIC, Australia
04.2019 - 02.2023
- Managed and performed administrative duties such as appointment scheduling, payment processing, sending/answering emails, phone calls, filing, etc.
- Further developed strong attention to detail and accuracy by working closely with senior staff.
- Conducted 20+ pretest procedures daily to gather data before exam to make eye appointments more efficient and productive.
- Input patient information into electronic medical records system to assist with accurate record-keeping.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained a high standard of personal presentation.
- Practiced anticipating customer needs and gained complex knowledge of all products to be qualified for recommendation.
Retail Assistant
The Reject Shop
VIC, Australia
10.2018 - 04.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Coordinated restocking and pricing of current merchandise to highlight promotions.
- Built customer loyalty and retention by delivering positive shopping experiences.
- Used POS system to process sales, returns and gift card activations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate Degree in Interior Design And Decoration - Interior Design
RMIT- Royal Melbourne Institute of Technology
Melbourne, VIC 07.2019 - 2021.12
Cert IV in Interior Decoration - Interior Design
Holmesglen Institute
Melbourne 07.2018 - 2019.07
Skills
Time management
Timeline
Duty Manager
Specsavers
02.2023 - Current
Associate Degree in Interior Design And Decoration - Interior Design
RMIT- Royal Melbourne Institute of Technology
07.2019 - 2021.12
Optical Assistant
Specsavers
04.2019 - 02.2023
Retail Assistant
The Reject Shop
10.2018 - 04.2020
Cert IV in Interior Decoration - Interior Design
Holmesglen Institute
07.2018 - 2019.07
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