Paletasala Felise
Sydney
Summary
Empathetic Youth Worker passionate about providing meaningful support and services to clients. Excellent communicator bringing 8 years of comprehensive experience developing and implementing core programs to meet needs for self-development, drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.
Overview
8
8
years of professional experience
Work History
TSIL Youth Worker/Caseworker
Mackillop Family Services
06.2021 - Current
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Contributed to development of individualized plans to support youth goal achievement.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Ensured program compliance with all local, state, and federal regulations through consistent record-keeping and reporting practices.
- Coordinated special events such as cultural celebrations or field trips that enriched participants'' experiences beyond traditional program offerings.
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Collaborated with various stakeholders to promote social services.
- Facilitated communication between clients and other service providers.
- Supported and mentored students in developing skills to become successful in community.
- Developed and implemented range of lessons and resources to motivate young people.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
Residental Therapuetic Youth Worker
Mackillop Family Services
11.2019 - 06.2021
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Maintained confidentiality of sensitive resident information in accordance with policy and procedures.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Served as a positive role model by exhibiting appropriate behaviour management strategies during difficult situations.
- Improved residents'' emotional well-being through compassionate counselling and support during challenging situations.
- Contributed to a supportive residential atmosphere by modelling healthy behaviours and boundaries for residents to emulate.
- Facilitated group sessions for skill-building, socialization, and conflict resolution among residents.
- Continuously pursued professional development opportunities to enhance skills as a Residential Youth Worker and better serve the residents.
- Conducted intake assessments for new residents, gathering vital information to develop personalized care plans.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Assisted in identifying and reducing barriers to youth engagement and development.
Office Manager/Youth Support Worker
With-You Support Services
12.2016 - 11.2019
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted in recruitment to build team of top performers.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Certificate IV - Community Services Case Management
TAFE NSW
Wetherill Park, NSWDiploma - Community Services Case Management
TAFE NSW
Wetherill Park, NSWSkills
- Mentoring abilities
- Youth supervision
- Positive Reinforcement
- Social skill development
- Emotional Support
- Conflict de-escalation
- Active Listening
- Relationship Building
- Behaviour Modeling
- Workflow Management
- Client Advocacy
- Crisis response expertise
Additional Information
Additional Industry Training
- Therapeutic Crisis Intervention (TCI) Training
- Introduction into Disability Awareness
- Introduction to LGBTGI+ Inclusive Practice
- Child Safe Standards Training
- Aboriginal and Torres Strait Islander Cultural Awareness Training
- Power To Kids (PTK)
- Healing Matters
- Livingworks SafeTALK
- LivingWorks ASSIST - Applied Suicide Intervention Skills Training
- AbSec Cultivating Cultural Awareness
- Current Working With Childrens Check
Timeline
TSIL Youth Worker/Caseworker
Mackillop Family Services
06.2021 - Current
Residental Therapuetic Youth Worker
Mackillop Family Services
11.2019 - 06.2021
Office Manager/Youth Support Worker
With-You Support Services
12.2016 - 11.2019
Certificate IV - Community Services Case Management
TAFE NSW
Diploma - Community Services Case Management
TAFE NSW
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