PALLAK VERMA
Donnybrook,VIC
Summary
Proven to excel in fast-paced environments, I leveraged my data entry proficiency and exceptional customer service skills at SUPERRETAILGROUP to enhance data accuracy and client satisfaction. A dedicated team player, I consistently surpassed company standards, contributing to a positive and efficient workplace. I expertise in Microsoft Office Suite and strong problem-solving abilities have driven tangible improvements in operational efficiency.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
LET, S SETTLE CONVEYANCING SERVICES
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Data Entry Clerk
SUPERRETAILGROUP
02.2023 - 12.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Built and maintained tracking databases for variety of measuring aspects.
- Conducted audits of existing data entry processes.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Utilized techniques for increasing data entry speed.
- Analyzed current data records to provide detailed reports.
Customer Service Representative
BILLY, S BOULEVARD
09.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Receptionist
Baiada Poultry
03.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
Master of Science - INFORMTION TECHNOLOGY
PUNJABI UNIVERSITY
INDIA08.2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- File Organization
- Strong Problem Solver
- Documentation and Recordkeeping
- Scheduling and calendar management
- Dedicated Team Player
- Data organization
- Customer and client relations
Timeline
Administrative Assistant
LET, S SETTLE CONVEYANCING SERVICES
01.2024 - Current
Data Entry Clerk
SUPERRETAILGROUP
02.2023 - 12.2023
Customer Service Representative
BILLY, S BOULEVARD
09.2022 - 01.2023
Receptionist
Baiada Poultry
03.2021 - 01.2022
Master of Science - INFORMTION TECHNOLOGY
PUNJABI UNIVERSITY
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