Pallav Kumar
Melbourne,Australia
Summary
Experienced Salesforce Business Analyst with a strong background in CRM administration, project management, and stakeholder engagement. Demonstrated success in leading Salesforce integration projects to boost business efficiency and user satisfaction. Skilled in cross-functional team leadership and adept in Agile methodology, aiming to leverage expertise to drive operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst
Tata Consultancy Services
Melbourne, Australia
08.2021 - Current
- Worked closely with business users to find and fix process issues.
- Ran impact analyses to understand how changes would affect our systems and workflows.
- Set up Salesforce features like flows, reports, and dashboards to make users' jobs easier.
- Led a team of more than 10 members to coordinate tasks effectively, and ensured the successful delivery of projects within designated timelines.
- Implemented Salesforce Sales Cloud and Service Cloud integration projects to facilitate seamless business operations.
- Facilitated Joint Application Development (JAD) sessions for comprehensive requirement gathering, and designing effective solutions.
- Delivered detailed client demonstrations while managing multiple concurrent projects efficiently.
Salesforce Business Analysis Specialist
WarpDrive TechWorks
Bengaluru, India
04.2021 - 07.2021
- Developed detailed functional specifications to support technical teams in solution development and implementation.
- Coordinated user acceptance testing (UAT), collaborating with both technical teams and end users to validate implemented solutions.
- Prepared and delivered detailed project reports and dashboards to stakeholders, providing insights into project progress and business outcomes.
- Facilitated team discussions and workshops to bridge gaps between technical and non-technical stakeholders, ensuring smooth project execution.
- Implemented process improvements to increase efficiency and reduce costs.
Salesforce Business Analyst
Accenture Solutions Pvt. Ltd.
Pune, India
05.2016 - 04.2021
- Led end-to-end Salesforce implementation projects, including requirements gathering, design, configuration, testing, and deployment.
- Delivered actionable insights by creating custom reports and dashboards for customer order management, forecasting, and KPI tracking.
- Played a pivotal role in pre-sales activities, preparing proposals, and conducting client demos that secured project approvals.
- Facilitated workshops and training sessions to onboard business users, ensuring the adoption of Salesforce features and best practices.
- Collaborated with cross-functional teams to align business goals with technical deliverables, bridging communication gaps between stakeholders.
Education
Bachelor of Technology - Information Technology
KIIT University
India04-2016
Skills
- Agile Project Management
- CRM Optimization
- Team Leadership
- Solution Design
- Communication Skills
- Requirement elicitation
- Gap analysis
- Stakeholder engagement
- User Acceptance Testing
- Business process mapping
Certification
- Salesforce Certified Associate
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Platform Developer-I
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Data Architect & Management
- Salesforce Certified Application Architect
Accomplishments
- Energize Award, 10/23
- Star of the Month, 01/22
- Star Team Award, 03/22
- Best Team Award, 12/21
- Above All & Beyond Team, 12/20
- ACE Award, 06/18
Hobbies and Interests
- Swimming
- Hiking
- Reading books
References
References available upon request.
Timeline
Salesforce Business Analyst
Tata Consultancy Services
08.2021 - Current
Salesforce Business Analysis Specialist
WarpDrive TechWorks
04.2021 - 07.2021
Salesforce Business Analyst
Accenture Solutions Pvt. Ltd.
05.2016 - 04.2021
Bachelor of Technology - Information Technology
KIIT University
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