Pallavi Arora
Deanside,VIC
Summary
The experience I gained while working in hospitality job as a customer service representative helped me to develop an easiness to provide solutions to tasks. I will utilise my good analytical skills and strong academic background in accounting to ensure on-time and accurate completion of tasks. I have full working rights and has 485 Temporary Graduate visa.
Overview
7
7
years of professional experience
Work History
Retail Manager
Boost Juice
09.2021 - 05.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Retail Manager Part Time
Guzman Y Gomez
08.2021 - 12.2022
Crew Member
McDonalds
01.2018 - 08.2021
- Working as a crew member at customer service counter, MC Café, Drive thru and in the kitchen
- Taking orders and serving customers at the front counter
- Grilling burgers in the kitchen
- Making coffee during MC Cafe shifts and also helping in Drive thru by packing orders for the customers
- Achievements: Improved my verbal communication skills and ability to multi-task
Shift manager
Degani
11.2019 - 07.2021
- Delegating tasks to restaurant staff and supervising their performance
- Making coffees
- Managing dining reservations
- Maintain a full stock inventory
- Ordering food supplies as needed
Assistant accountant
Indus accounting firms
07.2020 - 02.2021
- Preparing financial documents such as invoices, bills, accounts payable and receivable
- Completing purchase orders
- Managing payroll
- Assisting with budgets
- Completing bank reconciliation.
Gaming Attendant
Cramers Hotel
04.2019 - 12.2019
- Demonstrated accurate and efficient cashier ability
- Enthusiastically serving over 80 customers per day
- Providing excellent customer service to ensure repeat business and grow customer base
- Dealing with customer issues
- Achievements: Developed customer-oriented communication skills and ability to handle emergency issues.
Gaming Attendant
Rose Shamrock
05.2018 - 12.2019
- Demonstrated accurate and efficient cashier ability
- Enthusiastically serving over 80 customers per day
- Providing excellent customer service to ensure repeat business and grow customer base
- Dealing with customer issues
- Achievements: Developed customer-oriented communication skills and ability to handle emergency issues.
Retail
Nys Collection
09.2017 - 01.2019
Education
Graduate Diploma of Early Childhood Teaching - Early Childhood Education
Southern Cross Institute
Melbourne, VIC10.2024
Graduate Diploma of Management - Management
Vocational Institute
Melbourne, VIC01.2024
Professional Year - undefined
ATMC
Melbourne03.2021
Master of Accounting - undefined
University of sunshine coast
03.2020
Bachelor of Accounting - undefined
Guru Nanak Dev University
04.2016
Skills
- Excellent written and verbal communication skills demonstrated by working in a customer-centric role in hospitality
- Intermediate computer skills including Excel, Word and PowerPoint
- Strong theoretical understanding of Financial Statements: Statement of Financial Position, Income Statement, Cash Flow Statement and Statement of Changes in Equity
- Strong attention to detail and organising skills developed through university assignments, projects and presentations
- Intermediate user of MYOB
- Excellent customer service and rapport building skills
- Highly motivated with the ability to manage and deliver on deadlines
Personal Attributes
- Communication skills: Ability to communicate well while performing in group activities or delivering any presentation task related to assignments and also with good writing and report writing skills for performing documentation tasks
- Work under pressure and busy environment: Ability to work under a fast pace environment and take problem solving decision after listening to everyone’s view point acting as leadership in the absence of manager while working as employee at McDonalds
- Ethical behavior and code of conduct: Learnt and improved interpersonal skills and ethical guidelines during studying professional skills in accounting subjects at university
- Time management skills: Experienced in working within tight deadlines to meet targets while serving a high volume of customers at work
- Availability: I am currently full time available and happy to do flexible shifts time.
Timeline
Retail Manager
Boost Juice
09.2021 - 05.2024
Retail Manager Part Time
Guzman Y Gomez
08.2021 - 12.2022
Assistant accountant
Indus accounting firms
07.2020 - 02.2021
Shift manager
Degani
11.2019 - 07.2021
Gaming Attendant
Cramers Hotel
04.2019 - 12.2019
Gaming Attendant
Rose Shamrock
05.2018 - 12.2019
Crew Member
McDonalds
01.2018 - 08.2021
Retail
Nys Collection
09.2017 - 01.2019
Professional Year - undefined
ATMC
Master of Accounting - undefined
University of sunshine coast
Bachelor of Accounting - undefined
Guru Nanak Dev University
Graduate Diploma of Early Childhood Teaching - Early Childhood Education
Southern Cross Institute
Graduate Diploma of Management - Management
Vocational Institute
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