PALLAVI BISHT
Mount Waverley,Victoria
Summary
Customer-focused professional with expertise in developing successful partnerships and identifying business opportunities. Senior Sales Consultant skilled in maintaining composure in high-pressure environments. Proven track record of driving sales growth and enhancing client satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Sales Consultant
Energy Australia
08.2015 - Current
- Recognized as Employee of the Year in 2016, 2018, and 2021 for consistently exceeding maximum sales targets.
- Responding to inbound customer sales calls.
- Proactively promote Energy Australia's products and services through upselling and cross-selling.
- Matching customer needs with Energy Australia product offerings, ensuring sales expertise successfully onboards new customers.
- Ensure all calls comply with established quality standards and relevant industry regulations.
- Provided product knowledge and educated customers on features and benefits of products.
Sales Consultant
Thought World Pty ltd
02.2013 - 07.2015
- Generate revenue by acquisition of Electricity & Gas accounts for Simply Energy, Energy Australia and Momentum through cold calling
- Exceeding KPI’s by adding more than 3 new customers on a daily basis and upselling new offers to existing customer
- Providing high quality of customer care by handling general enquiries as well as objections
- Enquiring, maintaining and processing customer requests and performing any after call maintenance to ensure first call resolution
- Performing various duties and projects allocated by the Team Leader
Retail Assistant
Myers
Melbourne
10.2012 - 02.2013
- As a Myer Christmas Casual, I was a part of the online sales division called Gifts Online. During peak hours, I was assisting customers in identifying and purchasing different goods.
- Processing online orders
- Welcome and greet customers to the retail store
- Approaching customers and helping them with their needs
- Answer customer queries regarding the store
Education
Bachelors - Applied arts
Delhi University
India01.2006
12th grade - Equivalent to VCE
The Sriram School
India01.2002
Skills
- Upselling techniques
- Cross-selling techniques
- Negotiation skills
- Conflict resolution
- Proficient in the MS Office suite
- Product knowledge
Hobbies and Interests
- Visiting Art galleries
- Painting
- Cooking
Languages
- English
- Hindi
Visa And Work Status
Citizen
Timeline
Senior Sales Consultant
Energy Australia
08.2015 - Current
Sales Consultant
Thought World Pty ltd
02.2013 - 07.2015
Retail Assistant
Myers
10.2012 - 02.2013
Bachelors - Applied arts
Delhi University
12th grade - Equivalent to VCE
The Sriram School
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