PALLAVI CHANDE
ROSTREVOR,SA
Summary
- Eight years of experience in QEH/RAH Outpatients with overall 2+ year of experience as an Outpatient Coordinator in SA Health CALHN. At present, working at the Royal Adelaide Hospital as an Outpatients Coordinator, prior to this I worked at The Queen Elizabeth Hospital as an Admin officer in the Outpatient Department.
- Exceptional Reporting skills, Data & Information Management, with proven work experience in Administration in the Health Sector. Expertise in Administration, PAYROLL, Human Resource Management, Stakeholder Management, SLS, Consumer complaint Management, managing complex data with attributes to assist and implement continuous improvement program, ability to assimilate new challenges in a dynamic environment and initiative with quick learning.
- Highly Energetic, Self-motivated, Excellent communication skills and ability to gel with a team.
Overview
13
13
years of professional experience
Work History
RAH OUTPATIENT’S COORDINATOR
Royal Adelaide Hospital, CALHN
Adelaide, SA
05.2021 - Current
- Royal Adelaide Hospital under CALHN is one of the State’s largest public hospitals providing sustainable health care for all South Australians
- Its world class facility with excellent professionals always delivers high quality patient care to the public despite many challenges
- Systems well versed with
- Sunrise-EMR- working
ADMIN AND CUSTOMER SERVICE OFFICER
CALHN
Adelaide, SA
03.2017 - 05.2021
- Arrange the booking of patient appointments requested by clinical staff both internally and externally, including supplying relevant information prior to their attendance
- Receptionist on front desk, check the patients’ details and paperwork
- Distribute patient information to other health care providers as required
- Well versed with Sunrise computer system
- Undertake general administrative support for example, data entry, filing, maintaining stationery stock levels
- Coordinate, sort and distribute all incoming and outgoing correspondence
- Liaise with Facilities Management staff for the actioning of minor works requests
- Hand on working on Outpatient’s Phone line
- Ensure the accurate registration of patient information and demographics, including patient billing status, into the Patient Administration System (PAS) information systems at each interaction with the patient
- Undertake reception bookings/duties and assist in the coordination of services and workflow of the reception/ bookings area ensuring that all administrative work is completed in a timely and accurate manner in a confidential working environment.
Receptionist
Breast Screen Service
, NSW
03.2016 - 01.2017
- At front desk (attending the patients, phone calls and general enquiries) to ensure the seamless services of the Clinic
- Making sure all the documentation is completed, scanned, and uploaded for the review of the doctors
- Scheduling the appointments of the patients on the timely manner to avoid any delays
- Interacting with the interpreters for the non-English speakers to make sure about the smooth communication between Doctor and Patient
- Telephone bookings; follow up on clients for appointments, reports, and images
- Receptionist at Pre-admission clinic, making pre visits, making sure the future appointments are in lined
- Patients' service administration, checking in the patients, checking out
- Prepping various clinics for the nursing staff to have the complete documentations
- General Admin duties in Outpatient Department
- Liaising with medical records team & managing the case notes
- Ensuring work is completed in specific time frame efficiently.
SALES COORDINATION – SALES AND CUSTOMER SERVICE
Alliance Tire Company Ltd
02.2011 - 03.2012
- Tracking orders, dispatching, and delivering tires/orders according to the customer’s requirements
- Customer service: Handling complains and resolving queries
- Worked under pressure with high attention to detail work for the smooth flow of the work and teamwork
- Possess a good oral and written communication skill to liaise with all the levels of superiors
- Updating customer on the new products, prices, back orders & Shipments
- Co-ordinating with factory and follow up with the production team for orders
- Co-ordinating with Logistic department for the shipments
- Marketing: Translating marketing PPT in Spanish Language
- Office administration, filing, Enquiries over phone and emails etc
- Provide complete support to External Auditors.
ADMINISTRATION OFFICER
The Queen Elizabeth Hospital
01.2017
- Systems View
- Basware
- Page up- for recruitment
- CHRIS-21 for staff management
- Funding/budgeting
- Investigating patients complaint and investigating the issue and resolve to my best ability
- Waitlist management – manage waitlist of outpatients’ clinic
- Facilitate the efficient and effective recruitment:
- Manage documentation and approval process for vacancy management and staff appointment are managed within the specified timeframes
- Providing expert advice of agreed standards of services in the following areas:
- Recruitment and selection
- Adhere to Human Resources policies, practices, and procedures
- Necessary arrangement for logins and access to various software systems for new staff
- Ensure the effective and efficient operation of Medical Administration functions within the Division
- Oversees the approval of leave for the Consultants and Junior Medical Officers within the network
- Identify gaps, risks and trends and need for future funding, including improvement of equity of resources across subspecialties
- Oversees the collating of timesheets for outpatients staff
- Assisting in the resolution of conflict or concerns raised by medical / admin staff
- Manage an advisory and support service with respect to difficult day-to-day issues regarding service coverage
- Establishing and maintaining recording systems to accurately reflect the activity of various aspects of the Division of Medicine, which will enable evaluation of performance leading to improvement and achievement of best practice standards
- Performing other duties and special projects as delegated by the Manager/ Director
- Participating in formal and informal mechanisms including regular team meetings, for information sharing and communication exist within the unit and hospital
- Maintain the confidentiality and privacy of not only the patients but, the staff as well to ensure no breach is happening in place
- Thoroughly managing the waitlisting (MS Excel) to ensure not any patient is in wait for years.
Skills
- SKILLS SUMMARY
- Excellent communication skills
- Fluency in Spanish language
- Excellent keyboard skills
- Well versed with MS office applications
- Excellent client interaction and service
- Proven team player and independent worker
- Multi-Tasking abilities
- Taking ownership and responsibilities
- Ability to develop rapport
- Take interest in professional development and ongoing training
- Trustworthy and reliable
- Zest for learning
- QUALIFICATIONS
- Certificate III in Medical Administration from TAFE SA
Timeline
RAH OUTPATIENT’S COORDINATOR
Royal Adelaide Hospital, CALHN
05.2021 - Current
ADMIN AND CUSTOMER SERVICE OFFICER
CALHN
03.2017 - 05.2021
ADMINISTRATION OFFICER
The Queen Elizabeth Hospital
01.2017
Receptionist
Breast Screen Service
03.2016 - 01.2017
SALES COORDINATION – SALES AND CUSTOMER SERVICE
Alliance Tire Company Ltd
02.2011 - 03.2012
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