Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Pallavi Ramineni

Summary

Dynamic executive with a proven track record at Granules India Limited, enhancing customer satisfaction and driving operational excellence. Skilled in process validation and risk management, I mentor teams to foster growth while implementing innovative solutions that elevate organizational performance. Committed to quality control and customer relations, I ensure compliance with industry standards.

Overview

5
5
years of professional experience

Work History

Executive

Granules India Limited
12.2022 - 12.2024
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Ensured data integrity by conducting regular audits on validated systems, addressing discrepancies promptly.
  • Maintained a strong knowledge base of industry trends, sharing insights with colleagues to enhance overall team performance.
  • Enhanced data quality by implementing efficient validation processes for CSV projects.
  • Improved compliance with industry regulations through diligent adherence to CSV guidelines and best practices.
  • Hands-on experience of experience on Preparation, review and execution of qualification documents as per 21CFR Part 11 and GAMP5guidelines. User requirements specification (URS), Functional specification (FS), Design qualification (DQ), configuration Specification, Validation Plan and Test Plan, Risk assessment (RA), Installation qualification. (IQ), Operational qualification (OQ), Performance qualification (PQ), Computer System Administration Protocol (CSAP), Traceability matrix (TM)& Validation report (VR).
  • Hands of experience in handling the Active Directory users and Polices in the Active Directory.
  • Hands of experience in Handling the GxP Servers.
  • Hands-on experience in the validation field, with a focus on validation of computerized systems Based on QC Applications and Manufacturing Applications.
  • Performing the Risk Assessment for the Computer the Systems with respect to Product Quality, Patient Safety, Data Integrity, Business & Regulatory requirements, Complexity of the system

Technical Support Executive

Digital Track Solutions Pvt Ltd
07.2021 - 11.2022
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Collaborated with team members to develop new strategies for handling complex technical problems.
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Delivered end-user training on new technologies, increasing adoption rates among employees.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Desktop Support Engineer

Impact Infotech Private Labs
11.2020 - 06.2021
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
  • Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
  • Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
  • Collaborated with IT teams to deploy system updates, minimizing disruptions to users.
  • Supported remote users, ensuring seamless access to network resources.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Desktop Support Engineer

HI Tech Informatics Pvt Ltd
10.2019 - 11.2020
  • Monitored system performance to maintain system integrity.
  • Walked individuals through basic troubleshooting tasks.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured and installed computer systems for other sub-organizations.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Documented support interactions for future reference.
  • Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
  • Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
  • Developed detailed documentation for internal procedures and processes to promote consistency among team members.
  • Installed and configured computer systems and applications, leading to smoother operations.
  • Elevated user experience by customizing desktop configurations to meet individual needs.
  • Assisted in development of system security protocols.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.

Education

B.Tech - Electronics And Communication Engineering

Chalapathi Institute of Technology
A R Nagar ,Mothadaka,Guntur
04-2018

Skills

  • Interpersonal skills
  • Operations management
  • Executive support
  • Customer-oriented
  • Customer relations
  • Administrative skills
  • Quality management
  • Problem resolution
  • Workflow planning
  • Public speaking talent
  • Risk management
  • Training and mentoring
  • Standard operating procedures
  • Equipment qualification
  • Process validation
  • Computer system validation
  • IQ, OQ, PQ execution
  • Good manufacturing practices
  • Quality control

Languages

English
Full Professional
Hindi
Elementary
Telugu
Native or Bilingual

Timeline

Executive

Granules India Limited
12.2022 - 12.2024

Technical Support Executive

Digital Track Solutions Pvt Ltd
07.2021 - 11.2022

Desktop Support Engineer

Impact Infotech Private Labs
11.2020 - 06.2021

Desktop Support Engineer

HI Tech Informatics Pvt Ltd
10.2019 - 11.2020

B.Tech - Electronics And Communication Engineering

Chalapathi Institute of Technology

Similar Profiles

CREATE PROFILE
Pallavi Ramineni