Pallavi Upreti
Lane Cove,New South Wales
Summary
Accomplished in enhancing customer experiences and sales at La Piazza Italian Restaurant, I excel in customer service and strong multitasking. Demonstrated ability to resolve complaints and foster team collaboration, contributing to a positive work environment and increased customer satisfaction. Proven track record in upselling techniques and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Waitress
La Piazza Italian Restaurant
05.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Cafe Jam
05.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Pizza Maker
Dominos
02.2022 - 10.2022
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Crew Member
Mcdonalds Cremorne
03.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Diploma of Nursing - Nursing
Tafe NSW
St Leonards, NSW08.2025
High School Diploma -
Hunters Hill High School
Hunters Hill, NSW09.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Handling Complaints
- Upselling techniques
Languages
Nepali
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
La Piazza Italian Restaurant
05.2023 - Current
Waitress
Cafe Jam
05.2022 - 04.2023
Pizza Maker
Dominos
02.2022 - 10.2022
Crew Member
Mcdonalds Cremorne
03.2021 - 12.2021
Diploma of Nursing - Nursing
Tafe NSW
High School Diploma -
Hunters Hill High School
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