Pallavi Verma

• Led cross-functional teams to deliver strategic solutions for clients, enhancing business performance.
• Developed and implemented process improvement initiatives, resulting in increased operational efficiency.
• Mentored junior consultants, providing guidance on best practices and project execution methodologies.
• Analyzed client requirements to create tailored strategies that align with organizational goals.

• Monitoring, Application, patches movement and database activity in application in McDonald’s propriety application.

• Ensure the best possible performance, quality, and responsiveness for McDonald’s all Back Office application.

• RCA & analytics through data science by looking at the incident data.

• Managed the offshore team and escalation management.

• Involved in cross functional teams to resolve issues and ensure consistency of solution.

• Understanding and troubleshooting complex customer issues on production environment. Responsible for identifying any bugs with Back Office McDonald’s.

• To design and develop the activities and procedures related to activities and maintenance

• Collaboration: Build and establish solid working relationships by providing timely, accurate and high-quality information to peers, subordinates, upper management and/or customers. Builds and maintains a strong working knowledge of the business areas and builds strategic relationships.

• Trained and mentored junior technician and engineers.

• Manage Daily/weekly/monthly Incident review meetings and provide data metrics to Leadership.

• Led cross-functional teams to enhance project delivery and client satisfaction.
• Developed comprehensive training programs for new hires, improving onboarding efficiency.
• Conducted in-depth analysis of industry trends to inform strategic decision-making.
• Collaborated with stakeholders to refine product offerings based on market feedback.