Paloma Bally Garcia De Arboleya
Perth,WA
Summary
Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Interpreter
AOZ Zurich (Swiss Goverment)
07.2024 - 09.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations in german, spanish and english.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Waitress
Nebu
09.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Social Worker
Stiftung Frauenhaus Zürich
09.2020 - 09.2024
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Assisted clients in navigating crisis situations, requiring high levels of empathy, patience, and confidentiality.
- Developed skills in conflict resolution and managing challenging interactions, applicable to front-of-house roles in customer-facing environments.Collaborated with team members and external partners, demonstrating strong communication and teamwork abilities.
Waitress
Lilly's Restaurant, Zurich
05.2020 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Daycare Educator | Early Childhood Education
Verein Fee
08.2016 - 07.2020
- Facilitated parent-teacher conferences to discuss individual student progress and address any concerns or issues related to their academic success.
- Contributed to curriculum planning, ensuring age-appropriate content that aligned with state standards.
- Provided support for children with special needs, adapting lesson plans to accommodate diverse learning styles.
- Led structured playtime sessions, encouraging creativity while promoting physical activity and healthy habits among children.
Education
Bachelor Of Social Work -
ZHAW Zürich
Zurich Switzerland01.2024
Bachelor Early Child Education -
Berufsfachschule Winterthur
Zurich Switzerland07.2019
Skills
- Professional ethics
- Cross-cultural communication
- Memory retention
- Subject matter expertise
- Interpretation
- Language proficiency
- Multitasking
- Public Speaking
- Team building
- Conflict Resolution
- Problem-solving abilities
- Reliability
- Cultural understanding
- Professionalism
- Time management abilities
- Adaptability
- Cultural Sensitivity
- Problem-solving aptitude
- Customer Service
- Friendly, Positive Attitude
- Flexible and Adaptable
- Excellent Communication
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Timeline
Interpreter
AOZ Zurich (Swiss Goverment)
07.2024 - 09.2024
Waitress
Nebu
09.2023 - 09.2024
Social Worker
Stiftung Frauenhaus Zürich
09.2020 - 09.2024
Waitress
Lilly's Restaurant, Zurich
05.2020 - 12.2021
Daycare Educator | Early Childhood Education
Verein Fee
08.2016 - 07.2020
Bachelor Of Social Work -
ZHAW Zürich
Bachelor Early Child Education -
Berufsfachschule Winterthur
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