Palwinder Kaur
Brookfield,Melbourne
Summary
Seeking a position to fully utilize my skills and academic knowledge. Offers extensive skills in business, sales and customer service to maximize the profits of the organization.
Overview
10
10
years of professional experience
Work History
Bartender
Lazy Moes
Melotn
05.2016 - Current
- Golden Key Membership in Federation University Ballarat.
- Ranked among top 15% students of Federation University.
- Holding distinction in Masters of Business Management from Federation University, Ballarat.
- University Gold Medalist in B.Sc.
- Airlines, Tourism and Hospitality Management at Punjab Technical University, Jalandhar.
- Experienced Travel personnel in Singapore, Malaysia, France, Thailand, and Dubai, England.
- Worked at Tripod Farmers Bacchus Marsh in packing.
- Industrial experience in Travel & Tourism Industry at Make a Wish Holidays Pvt.
- Ltd.
- Ludhiana, India (Hotel bookings, flight bookings, cruise bookings, travel insurance, customer service, itinerary designing etc.).
- Excellent computer skills- MS Word, Excel, PowerPoint, Publisher.
- Worked at a busy restaurant Ginger Club Melton for 1.5 years at front desk and customer service (sales data entry, daily roaster making, salary counting in employees, telephone handling, order confirmations, table settings for A la carte, food & beverages handling, online order confirmations, customer service, front desk handling, daily Eftops operations, function organizing, interior designing etc.).
- Scored overall 6.5 Bands in IELTS.
- L=7, S=6.5, R=6.5, W=6.5) Food handling certificate SIXTXFSA101 Use hygienic practices for food safety Holding Responsible Service of Alcohol Certificate.
- Worked with a big retail brand- Lifestyles in India for 1 year.
- Working as a bartender in Lazy Moes Melton.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Customer Service
Ginger Club
Melton
03.2015 - 04.2016
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Asked open-ended questions to assess customer needs.
- Greeted customers entering the restaurant to ascertain what each customer wanted or needed.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
Education
MBA - International Managerment
- 6 GPA
- Member of the Student Advisory Committee in Australian, Technical and Management College, Melbourne.
- Member of Golden Key, International.
- Member of Australian Institute of Management.
Pursuing with distinction -
2016
B.Sc -
2010
Airlines, Tourism & Hospitality Management) PTU, Kapurthala, Punjab 86.29% (Gold Medalist) 2011-14 12th PSEB, Mohali, Punjab 75% (Non Medical 10th PSEB, Mohali, Punjab 84% 2008 Personal Information FATHER'S NAME Mr. Jasmail Singh MOTHER'S NAME Ms. Jaswinder Kaur GENDER Female
Bachelors - Airlines, Tourism and Hospitality Management
2014
- 6 GPA
- Holding 1st Position in the University and holding gold medal.
Skills
- Exceptional customer service
- Fluent in English, Punjabi, Hindi
- Strong communication skills
- Highly organized
- Quick learner
- Excellent memory
- Flexible schedule
- Creative problem solver
- MS Windows proficient
- Training development aptitude
- Proficient in cash management
Interests
Palwinder Kaur
Additional Information
- DATE: PLACE: Palwinder Kaur
Timeline
Bartender - Lazy Moes
05.2016 - Current
Customer Service - Ginger Club
03.2015 - 04.2016
Federation University - MBA, International Managerment
ATMC - Pursuing with distinction,
PCTE - B.Sc,
PCTE groupof colleges - Bachelors , Airlines, Tourism and Hospitality Management
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