Palwinder Kaur
Bowen Hills,QLD
Summary
Aspiring IT service delivery manager with 9 years of extensive experience across service-based, product-based, and MSP IT companies. As a Senior Project Delivery Engineer at ENTAG, I manage end-to-end project deliveries, specializing in Azure and M365 solutions, including environment design, on-premises to Azure migrations, M365 tenant migrations, security assessments, and uplifts. Known for excellent customer handling, I consistently deliver solutions that meet client needs. My leadership was proven at Microsoft, leading a team to secure the Star Team Award in just 9 months, demonstrating my ability to drive success and collaboration. With a strong understanding of people and business needs, I resolve complex technical challenges and optimize cloud infrastructure to align with organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Microsoft Cloud Engineer (Senior Project Delivery Engineer)
ENTAG PVT LTD
04.2024 - Current
- Deliver Azure platform implementation projects and on-premises to Azure migrations, ensuring smooth transitions and minimal downtime.
- Provide Azure problem-solving expertise, addressing complex issues related to Azure Virtual Machines (VMs), VM Scale Sets (VMSS), Azure App Services etc.
- Configure and optimize Azure monitoring solutions to ensure real-time visibility, proactive alerts, and effective resource management.
- Manage and enhance Azure storage configurations, ensuring efficient data storage solutions and cost-effective resource utilization.
- Design, configure, and troubleshoot Azure networking solutions to support seamless connectivity, including VNETs, subnets, and hybrid connections.
- Implement Azure Backup solutions, ensuring robust data protection, recovery, and business continuity.
- Identify and implement effective solutions to optimize resources across Azure VMs, VMSS, Azure App Services, storage, and networking components to enhance performance, reduce costs, and improve scalability.
- Conduct comprehensive M365 security assessments across services like Teams, SharePoint, Exchange, Entra, Intune, Defender, and Purview, evaluating them against CIS baselines.
- Provide actionable plans to strengthen security, optimize configuration settings, and improve overall performance.
- Deliver security uplift projects for enhancing security for client’s environment, implementing Privileged Identity Management (PIM), Conditional Access policies, and email security policies in Microsoft Defender to elevate security scores and reduce risks.
- Engaged in tenant-to-tenant migration tasks, focusing on acquiring practical knowledge and enhancing skills in planning, execution, and problem-solving through collaborative efforts.
- Act as the main point of contact for all Azure and M365 related inquiries, efficiently managing customer escalations and resolving issues promptly.
- Facilitate clear and consistent communication with stakeholders, aligning on project goals, timelines, and expectations to ensure successful outcomes.
- Collaborate with internal teams and technical groups to ensure smooth execution and delivery of projects.
- Provide guidance and support to peers, ensuring that tasks are completed on time and aligned with client requirements.
- Utilize strong communication and team management skills to foster collaboration and maintain project momentum.
- Stay current with the latest developments in Azure and M365 technologies by participating in ongoing training and certification programs.
- Apply new skills and insights to continually enhance project delivery and service offerings.
- Maintain thorough and detailed project documentation for transparency, traceability, and future reference.
- Provide regular project status reports to both clients and internal teams, ensuring alignment and clear communication throughout project lifecycles.
- CORE RESPONSIBILITIES TECHNICAL
- AZURE SOLUTIONS, MIGRATIONS & PROBLEM SOLVING
- M365 TENANT MIGRATION, SECURITY ASSESSMENTS & ENHANCEMENTS
- STAKEHOLDER MANAGEMENT & COMMUNICATION
- TEAM COLLABORATION & LEADERSHIP
- CONTINUOUS LEARNING & DEVELOPMENT
- DOCUMENTATION & REPORTING
Support Engineer
MICROSOFT T PVT LTD
07.2021 - 03.2024
- Sound knowledge in VM architecture and storage architecture. Configuring and managing Virtual Machines, VMSS in performance optimization and connectivity.
- Strong background in implementing Cloud adoption framework and configuring managing Azure App Services, ensuring the reliable hosting and deployment of web applications.
- Proficient in resolving issues related to Azure services, including Azure VMSS, Azure availability, Azure Resource Manager, Azure Storage, Azure App Services, Azure Backup, VM migration, and Azure Networking.
- Proficient in isolating and resolving technical issues related to Windows and Linux operating systems in the Microsoft Azure environment using portal and sysinternal tools.
- Efficient resolving the no boot and connectivity issues using tools like serial console, windows admin centre, run command, nested environment and nested tools etc.
- Experienced in working with various issues in infrastructure performance, unexpected restarts, failed to start/stop issues, storage issues like data migration in storage accounts, recovery of deleted storage accounts etc.
- Expert in troubleshooting Azure portal, advisor recommendations, service health, agents and extensions and planned maintenances issues and helping with advisory information.
- Demonstrated expertise in handling VM migration tasks efficiently using Terraform/Bicep, ensuring smooth transitions and minimizing downtime.
- Demonstrated expertise in design infrastructure including Azure monitor solutions, compute, networking and app services.
- Knowledgeable in Azure Networking principles, enabling the creation of secure and high-performance network architectures for cloud-based applications.
- Familiarity with Azure Backup solutions, ensuring data protection and disaster recovery capabilities for critical business assets.
- Capable of leveraging Azure Resource Manager to organize and manage Azure resources effectively, streamlining administrative processes.
- Proven ability to identify and implement effective solutions to optimize Azure resources and enhance overall system reliability.
- Accountable for driving content management efforts, ensuring content quality, delivering brown bags, identifying documentation updates needed in the TSG’s, identifying challenges and blockers within the team.
- As an SME, I contributed to global VM connectivity, VM serial console, Linux on azure on AVA channels to help engineers on their queries and I encouraged my peers to leverage AVA for their cases.
- I have delivered VM related training courses to the aspiring SMEs in my team and worked on content updates to VM Advanced Technical Trainings.
- Worked with Microsoft’s Enterprise, ARR, Strategic(S500) and Hyper-Strategic customers on break fixes, advisories, escalations, root cause analysis and maintaining end-to-end accountability.
- Continued to be a case Handling expert by displaying advanced problem-solving skills, improving customer experience, and helping on escalated cases by following best Practices.
- Displayed competencies: Adaptability, Collaboration, Customer Focus Influencing for impact and driving for results by leading the internal initiatives.
- Received multiple appreciations from different stake holders like, Customers, Technical Advisors, Managers for my contributions.
- Product Improvement: This is majorly on Internal Microsoft tools by providing feedback/feature inputs and Collaborating with Product Group to drive for results.
- Featured as customer Hero multiple times (In Microsoft Wall of Fame) and had an opportunity to publish multiple customer success stories.
- I had an opportunity to drive 2 Global Projects in my team which was aimed at Technical Readiness & Process Readiness for the Azure VM POD.
- I possess a proven history of effectively managing teams and motivating them to achieve set objectives. I spearheaded an internal project at MS and successfully secured a Star Team Award for the team in under a year from the project's initiation making it a huge success and impact on customer experience.
- CORE RESPONSIBILITIES TECHNICAL
- SME WORK
- DELIVERY
- GLOBAL PROJECTS
Wintel Administration (System Engineer)
TECH MAHINDRA LTD
02.2016 - 12.2019
- Provide best customer experience by handling tickets and changes as per ITIL framework.
- Knowledge and experience on Virtual environment, accessing and managing virtual environment through vSphere VCenter and RDP.
- Working on Failover Clustering for on-premises VMs and Azure VMs.
- Executing management of Virtual Machines and VM Availability; selecting required size and monitoring Data Disks & NICs.
- Network Security Groups & NSG Rules. Azure Active Directory Basic, Premium & AD Objects. Working on Azure as IAAS and PAAS.
- Creation of VMs by ARM Templates; modifying & deploying ARM Templates for Linux & Windows.
- Ant-Virus compliance across all client locations using Symantec Endpoint Protection Management.
- Azure Backup, on-premises Backup, Backup Reports & Policies; conducting restoration of data from backup.
- Strategizing multi-factor authentication for security and troubleshooting Virtual Networks.
- Administering O365 issues and requests, assisting users remotely for daily issues.
- Supporting O365 migration actives.
- Addressing queries regarding the information system / software and extending onsite. support to the clients, maintaining directory including security domains, user profiles & other resources on the network.
- Administering implementation of Symantec endpoint protection in infrastructure; troubleshooting installation and communicating live updates for the same.
- Documenting configuration of security policies, managing vulnerability outbreak scenarios patch management, and maintaining security compliance.
- Resolving permission issues on mailboxes file, print servers, and server health issues on the alerts generated by HPSIM, SCOM.
- Remotely managing HP & Dell Servers using ILO and RAC and resolving user’s outlook client issues.
- Reporting & documenting best practice documents and SOPs.
- CORE RESPONSIBILITIES
Education
Diploma - Electronics
Govt. Polytechnic College for Girls
Jalandhar01.2015
Bachelor - Computer Application
Amity University
India01.2024
Skills
Azure IAAS including migrations and implementation projects, Identity, Networking, M365 security
Accomplishments
xx
Certification
- MS Azure Administrator certified (AZ-104)
- MS Azure Virtual Desktop specialty (Az 140)
- Designing Microsoft Azure Infrastructure Solutions (AZ-305)
- Microsoft Identity and Access Administrator Associate (SC-300)
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
Timeline
Senior Microsoft Cloud Engineer (Senior Project Delivery Engineer)
ENTAG PVT LTD
04.2024 - Current
Support Engineer
MICROSOFT T PVT LTD
07.2021 - 03.2024
Wintel Administration (System Engineer)
TECH MAHINDRA LTD
02.2016 - 12.2019
Bachelor - Computer Application
Amity University
Diploma - Electronics
Govt. Polytechnic College for Girls
AWARDS & ACHIVEMENTS
Star Team award - For the project that I was leading - 2023-11-18, Culture advocate trophy for getting 3 culture badges- 2023-09-30, Momentum award – 2022-09-27, ACE award – 2022-02-15, Making a difference (Purpose driven)- 2022-12-30, Diverse & Inclusive – 2021-01-05, Diverse & Inclusive – 2021-06-30, Making a difference – 2020-12-30, ‘Way to go’ award for being a part of crisis management team in March 2020 for Azure outage., People Performance League Award (Q4-2018) in January 2019, Pat on Back Award in July 2019, Pat on Back Award in April 2018, Pat on Back Award in August 2018, Pat on Back Award in November 2017
TRAININGS
- ITIL v3 Foundation
- PMP (Project management professional)
- Symantec Endpoint Protection Administration
- Windows servers, VMware, Microsoft Exchange
- IMS (Infrastructure Management Services)- Certified system engineer by Tech Mahindra at Chandigarh (IMS Academy) 6 months training.
- Linux specialist certified (MS Internal certification acquired)
- Cross platform trainings completed (MS Internal Readiness)
- VM Connectivity Advanced certified
- VM Management specialist certified