Pam Gundry
Bendigo
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Repco, through exceptional service and efficient route management. Skilled in teamwork and collaboration, with a valid driver's license, I excel in fast-paced environments, significantly improving operational efficiency and client relationships.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Repco
09.2023 - 07.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Fostered positive working relationships with regular customers.
Customer Service Cashier
Flora Hill Quality Meats
09.2021 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Cook
The Coffee Club
03.2015 - 09.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Developed system for inventory management, reducing waste and cutting costs.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Console Operator
Apco Kangaroo Flat
03.2018 - 07.2021
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
No Degree -
Bentleigh High
East BentleighSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
Cooking
My passion is cooking weather it's for ourselves or work colleagues that's what I enjoy doing in my spare time
Additional Information
Reference
Noreen Cullen. The CoffeeClub. 0438 430 702
Andrew Spriggs. Apco Kangaroo Flat.0421 014 620 Ashley Repco. 0429 651 229.
Timeline
Delivery Driver
Repco
09.2023 - 07.2024
Customer Service Cashier
Flora Hill Quality Meats
09.2021 - 08.2023
Console Operator
Apco Kangaroo Flat
03.2018 - 07.2021
Cook
The Coffee Club
03.2015 - 09.2021
No Degree -
Bentleigh High
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