Pam Sheppard
North Wonthaggi,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position within customer service role. Years of experience working within a team environment to achieve shared goals. Excellent customer relations skills. Reliable and trustworthy. Superior mathematical abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Mathematics Tutor
Victorian Government - Tutor Learning Initiative
09.2021 - 12.2022
- Worked with students in classrooms or via zoom to provide educational support.
- Self-prepared materials based on school curriculum to increase student comprehension.
- Designed age-appropriate mathematical activities to help student progress.
- Developed student confidence through positive reinforcement strategies.
Learning Assistant
Mountain District Christian School (MDCS)
01.2007 - 12.2022
- Supported students in the use of technology to enhance their learning.
- Applied differentiated instruction strategies to meet individual student needs.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Designed or used assessments to monitor student learning outcomes.
- Led small group sessions to help students review and practice concepts.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
Mathematics Teacher
Mountain District Learning Centre
02.2009 - 12.2010
- Maintained lesson flexibility to adapt to student progress and information retention.
- Diversified teaching techniques and learning tools to help students with differing ability levels and varied learning modalities.
- Mentored students on individual basis to help develop mathematical skills.
Customer Service
Telstra
11.1997 - 06.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Identified customer's problems and found the most effective solution to meet their needs.
- Analyzed orders in the computer system to identify and correct errors
- Managed customer progress with their problems of nuisance calla and liaised with Police when necessary.
Customer Service Representative
Victorian School Photography Company
01.1996 - 11.1997
- Managed and maintained customer complaints and orders of school photographs.
- Designed the layouts of the composite photographs using the Print Shop program.
- Liaised with schools and parents in making the whole process of obtaining school photographs as efficient as possible.
Education
Bachelor of Education - Mathematics And Psychology
Rusden - Deakin University
Blackburn, VIC12.1989
Skills
- Records Management
- Customer Relations
- Active Listening
- Team Collaboration
- Microsoft Word
- Microsoft PowerPoint
- Customer Care
- Keen Attention to Detail
Custom
Mr Jason Riding - Assistant Principal, Covenant College, Geelong.
Ph: 0438096689
Mrs Evonne Diprose - Year 7 Coordinator, Hillcrest Christian College, Clyde North.
Ph: 0417514352
Mrs Magda Lane - Manager, St Marks Op Shop, Emerald.
Ph - 0402 300 711
Certification
Provisionally Registered Teacher with Victorian Institute of Teaching.
#346358
CPR/First Aide courses
Timeline
Mathematics Tutor
Victorian Government - Tutor Learning Initiative
09.2021 - 12.2022
Mathematics Teacher
Mountain District Learning Centre
02.2009 - 12.2010
Learning Assistant
Mountain District Christian School (MDCS)
01.2007 - 12.2022
Customer Service
Telstra
11.1997 - 06.2001
Customer Service Representative
Victorian School Photography Company
01.1996 - 11.1997
Bachelor of Education - Mathematics And Psychology
Rusden - Deakin University
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