Sopolaupama Lavea
Melbourne,VIC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Detail-oriented with 15 years of experience in data entry and record-keeping.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Manager, Payroll and HRIS
State Library Of Victoria
03.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
Payroll Specialist
Adecco Staffing
02.2013 - 02.2020
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed payroll data entry and processing for 3000 weekly employees to comply with predetermined company guidelines.
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
- Created new hire and termination documents for payroll.
- Audited timesheets and payroll records for accuracy.
PCA - Persona Care Assistant
Benetas - Broughton Hall
07.2012 - 06.2017
- Started rotational shift - Part time
- last six months work as Nights and Weekend - Shift only
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Office Coordinator
Benetas - Broughton Hall
07.2012 - 01.2013
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Reconciled account files and produced monthly reports.
- Process Pay for Broughton Hall site
- Travel to other site to audit and implement new processes
Financial Analyst
Heinz Watties Australasia
05.2003 - 06.2012
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Performed complex financial and budget analyses to determine requirements and justify requested funding.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Determined pricing, margins and risk factors for active and proposed projects.
- Collaborated to develop and maintain targeted profit plans to sustain growth.
Data Entry Officer
Recruitment Agency
04.2002 - 07.2007
- Night Shift work
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
Accounts Receivable Analyst
Heinz And Watties Australasia
02.2000 - 04.2003
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
Education
Certificate III - In Home And Community Care
Australian Employment & Training Solutions
Melbourne07.2012
Certificate III - Aged Care
Australian Employment & Training Solutions
Melbourne07.2012
Bachelor of Arts - Accounting And Business Management
Auckland University
Auckland07.1998
Skills
- Documentation
- Documentation Requirements
- Weekly Production Management
- Business Intelligence Gathering
- Data Management
- Expense Reimbursements Tracking
- Submitting Tax Payments
- Reading Comprehension
- Payroll Auditing
- Reporting Abilities
- Upgrading Systems
- Complaint Response
- Continuous Improvement Process
- Resolving Discrepancies
- Resolving Payroll Problems
- Regulatory Compliance
- Payroll Reconciliation
- Payroll Document Management
- Proficient in Payroll System]
Timeline
Manager, Payroll and HRIS
State Library Of Victoria
03.2020 - Current
Payroll Specialist
Adecco Staffing
02.2013 - 02.2020
PCA - Persona Care Assistant
Benetas - Broughton Hall
07.2012 - 06.2017
Office Coordinator
Benetas - Broughton Hall
07.2012 - 01.2013
Financial Analyst
Heinz Watties Australasia
05.2003 - 06.2012
Data Entry Officer
Recruitment Agency
04.2002 - 07.2007
Accounts Receivable Analyst
Heinz And Watties Australasia
02.2000 - 04.2003
Certificate III - In Home And Community Care
Australian Employment & Training Solutions
Certificate III - Aged Care
Australian Employment & Training Solutions
Bachelor of Arts - Accounting And Business Management
Auckland University
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