Pamela Biggs
Kogarah,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Housekeeping/air bnb
JJ care services Pty Ltd
02.2021 - 12.2021
- Cleaned and organized bedrooms, kitchen, restrooms and offices
- Removed waste daily
- Prepared linens
- Kept rooms stocked
- Washed dishes
- Cleaned windows
- Disinfected (area or item|rooms|bathrooms|counters|equipment)
- Cleaned and organized hallways.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Leading Hand
Team Force - Rockdale NSW
01.2017 - 02.2021
- Leading hand for strata cleaning company.
Bindery Assistant
Jerrems Binding
04.2016 - 12.2016
- Temp position
Cleaner (Casual) Strata
Simply Cleaning - Sydney NSW
05.2015 - 04.2016
- Strata cleaning
Strata cleaning leading hand
Team Force Strata Cleaning Services
03.2015 - 02.2016
- Leading Hand
Food trays for planes
Alpha Flight services - Mascot NSW
07.2012 - 11.2012
- Responsibilities: Prepare food in morning
- Pack trays with the required items to be stacked into cart
- Ready for there flight.
Stockroom/Warehouse Manager
Guess - Sydney NSW
02.2010 - 07.2011
- Key Responsibilities: Contribute to the store profitability by receiving, handling and coordinating the inventory of merchandise in a timely and organized manner
- Receive and check new stock on delivery
- Ensuring new stock is placed on the sales floor within 24 hours and shelving/storing of excess stock safely and correctly
- Ensuring daily replenishment of shop floor is accurate and efficient, to sales reports
- Checking of deliveries against invoices and reporting any discrepancies or damaged items to Managers/ Head office
- Ensure all transfer in/out paperwork is signed, dated and filed
- Investigate any errors/anomalies in stock control and report to group inventory manager and assisting with regular stocktakes
- Working with store/assistant manager in maintaining stock on hand targets
- Advising management of any defects/problems that may affect the running of stockroom
- Ensure store team are following company stock & loss prevention policies and procedures
- Ensure stockroom is well kept and easily accessible
- Drive Work Health and Safety within the stockroom and store.
Laundry Worker
Aladins - North Parramatta NSW
02.2010 - 12.2010
Shop Assistant
OJAY - Flagship Store
01.2009 - 01.2010
- Key Responsibilities: Provide exceptional service to customers
- Open and closing procedures of store
- Precise cash handling, till operation and eftpos procedure
- Store banking
- Merchandising
- Stock control and stock transfer
- Consolidations
- Maintaining store budget
- Roster preparation
- Store housekeeping.
Retail Assistant
YD - Paddington NSW
01.2004 - 01.2004
- Key Responsibilities: Providing excellent customer service
- General shop housekeeping
- Maintaining shop budget
- Merchandising.
Dry Ice - Sydney NSW
01.2003 - 01.2004
- Maintain stock control
- Training and supervision of new staff.
Casual Retail Assistant
Ice Design - Liverpool NSW
01.2002 - 01.2003
- Key Responsibilities: Providing exceptional customer service
- Precise cash handling, till operation and banking
- General store housekeeping.
Telemarketer
National Planning Services
01.2002 - 01.2002
- Key Responsibilities: Providing excellent tell customer service
- Cold calling potential clients
- Appointment setting.
Leading Hand Strata Cleaning
Stratawerx
06.2022 - Current
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
- Communicated effectively with clients to identify needs, gather feedback, and provide regular updates on project status.
- Coordinated project resources, ensuring timely completion of tasks while maintaining high-quality standards.
- Increased client satisfaction rates by consistently delivering exceptional service in line with their expectations.
- Operated equipment while observing standard safety procedures.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
Education
Junior Certificate -
Cleveland State High School
01.1996
Certificate in Business Administration -
Cleveland State High
01.1996
Skills
- Retail Sales
- Cleaning Experience
- Commercial Cleaning
- Residential Cleaning
- Laundry
- Banking
- Time Management
- Customer Service
- Management
- Cash Handling
- Supervising Experience
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Organizational Skills
- Organization and Time Management
- Active Listening
- Calm Under Pressure
Additional Information
I believe the best way you can give any of your customers ideal service is PRODUCT KNOWLEDGE...., Previous experience in a fast paced physical environment, Passion for the retail industry, exceptional service and a strong sense of personal style and presentation, Highly developed attention to detail, Always achieved sales targets, Precise cash handling and till operation, Familiar with credit card, eftpos and cheque handling procedures, Familiar with lay-by and refund policies, Quick to assimilate new product knowledge, Knowledge and training in selling techniques, Intermediate computer skills, Enjoy working in a team environment or independently, Strong organization skills, Excellent time management and problem solving skills, Able to work weekends and shift work, if required, Physically fit, reliable, resourceful, self- motivated and enthusiastic, Ability to cope well under pressure, Exceptional work ethic, Meet KPI's and targets, AVAILABILITY 7 DAYS ALL HOURS
Timeline
Leading Hand Strata Cleaning
Stratawerx
06.2022 - Current
Housekeeping/air bnb
JJ care services Pty Ltd
02.2021 - 12.2021
Leading Hand
Team Force - Rockdale NSW
01.2017 - 02.2021
Bindery Assistant
Jerrems Binding
04.2016 - 12.2016
Cleaner (Casual) Strata
Simply Cleaning - Sydney NSW
05.2015 - 04.2016
Strata cleaning leading hand
Team Force Strata Cleaning Services
03.2015 - 02.2016
Food trays for planes
Alpha Flight services - Mascot NSW
07.2012 - 11.2012
Stockroom/Warehouse Manager
Guess - Sydney NSW
02.2010 - 07.2011
Laundry Worker
Aladins - North Parramatta NSW
02.2010 - 12.2010
Shop Assistant
OJAY - Flagship Store
01.2009 - 01.2010
Retail Assistant
YD - Paddington NSW
01.2004 - 01.2004
Dry Ice - Sydney NSW
01.2003 - 01.2004
Casual Retail Assistant
Ice Design - Liverpool NSW
01.2002 - 01.2003
Telemarketer
National Planning Services
01.2002 - 01.2002
Junior Certificate -
Cleveland State High School
Certificate in Business Administration -
Cleveland State High
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