Pamela Blee
Capabala,QLD
Summary
I am a very proactive person who possesses a high level of initiative and drive, and thrives on meeting a challenge. I have excellent interpersonal skills but am also able to work very well independently. I consider myself to be a very self-motivated and flexible person. I have extensive customer service experience dealing with the public and working alongside co-workers in a large workplace. I am honest, hardworking, and reliable and believe I am an easy person to get along with and am quick to pick up new ideas and techniques.
With a strong background in managing repair processes and enhancing operational efficiency. Skilled in coordinating teams, ensuring effective communication, and adapting to changing needs. Proven ability to diagnose issues, implement solutions, and maintain high standards. Reliable and results-focused, with knack for leveraging technical expertise and collaborative efforts to drive success.
Overview
13
13
years of professional experience
Work History
Repair Co-ordinator
Australian Building and Construction Group
02.2023 - Current
- Working with a Project Manager and multiple supervisors in North Queensland.
- Managing and triaging repairs.
- Inbound and outbound calls.
- Handling escalating situations, high emotion and stressful situations with a caring, empathetic and calming manner.
- Running weekly meetings with stakeholders providing updates, feedback and working on new and updating processes to ensure the best outcome for all parties involved.
- KPI driven to ensure that repairs are completed to the highest standard in a timely manner.
- Ensuring correct documentation is sent to insured, including but not limited to, Scope of works, National Contracts, QBCC contracts, processing excess payments.
- Assisting with self development, training and upskilling myself and team members.
Admin Co-ordinator
Australian Building and Construction Group
01.2022 - 01.2023
- High level inbound and outcome calls
- Consistent communication with insures, customers and trades to accurately triage and ascertain damages, engage respective trades for reports / tests.
- Schedule onsite assessments with assessor's, homeowners and trades.
- Manage multiple assessor's calendars, ensuring adequate time on site, assist with completion and submitting building assessment reports.
- Experience in assessments, emergency after hours make safes.
- Ensuring clear and accurate information to and from customers and insurers to ensure a speedy outcome and repair lifespan.
Customer Service
Compare the Market
02.2020 - 12.2021
- Answering customer calls
- Responding to customer emails
- Updating reports
Data Entry
QSuper
09.2020 - 12.2020
- Company Overview: via Tacticall Recruitment
- Complete and update client personal information
- Organize forms, filed records and prepare confidential correspondence
- Obtained scanned records and update to client database
- Quality check all input information to ensure correct for legal documentation
- Via Tacticall Recruitment
Customer Service
Global Touring
07.2019 - 09.2020
- Customer Service - Inbound/Outbound calls between trade partners (Travel Agents) and direct clientele
- Competence in booking system Travel Studio, Sharepoint and Microsoft teams
- Logistical planning of travel including day trips, pre/post accommodation & transfers
- Multitasking between phone calls, online chat, and email inquiry
- Specializing in time sensitive and deadlines daily
- Organized and prioritized emails between all 3 companies to delegate workload and ensure completed on time
- Assisting with trip manifests for urgent changes
- Meeting and improving monthly KPI’s
- Ensuring all invoicing and documentation was correct before sending to agent and clients
Travel Agent
Flight Centre & Student Flights
02.2012 - 06.2019
- Consulted with leisure, international, students and youth clientele
- Management roles
- Meeting monthly KPI’s
- Assisted with training and coaching when required for new and existing employees
- Extensive research for a wide range of destinations and means of travel regarding prices, customs, weather conditions, and reviews
- Understanding the clients’ specifications and wishes, suggesting suitable packages or services
- Organized travels from start to end, through booking tickets and accommodation, securing rental transportation, travel insurance and currency exchange
- Supplying travelers with customary information and useful travel/holiday material
Education
Certificate III - Tourism (Retail Travel Sales)
Flight Centre Business School
02.2013
School exchange -
West Shamokin High School
Dayton, PA12.2007
High school diploma - NECA level 1 & 2
Dunstan High School
12.2006
Skills
- High-Quality Client Assistance
- Effective Communication
- Collaborative Teamwork
- Self-Motivated Task Execution
- Experienced with Microsoft Outlook
- Analytical Problem Solving
- Dispute Resolution
- Innovative Problem Solving
- Professional development
- Travel Planning Expertise
- Data Management and Analysis
- Customer service expert
- Schedule coordination
- Teamwork and collaboration
- Problem-solving
- Relationship management
Timeline
Repair Co-ordinator
Australian Building and Construction Group
02.2023 - Current
Admin Co-ordinator
Australian Building and Construction Group
01.2022 - 01.2023
Data Entry
QSuper
09.2020 - 12.2020
Customer Service
Compare the Market
02.2020 - 12.2021
Customer Service
Global Touring
07.2019 - 09.2020
Travel Agent
Flight Centre & Student Flights
02.2012 - 06.2019
School exchange -
West Shamokin High School
High school diploma - NECA level 1 & 2
Dunstan High School
Certificate III - Tourism (Retail Travel Sales)
Flight Centre Business School
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