Pamela Boland
4 Bridport Street Daylesford,VIC
Summary
Seasoned Customer Service Supervisor with unmatched customer service record.
Developing strong working relationships with teams to boost performance and meet objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate with great organizational skills eager and ready to help team achieve company goals.
Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Customer Service Supervisor
Coles Pty Lty
10.2015 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Retail Sales Assistant
Target Australia Pty Ltd
10.1998 - 02.2001
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Sales Assistant
Myer Australia Pty Ltd
04.1996 - 05.1998
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
TAFE ,NSW.
Kogarah, NSW12.1982
High School Diploma -
St George Girls High School.
Kogarah, NSW11.1981
Skills
- Workflow Schedules
- Training Programs
- Customer Relationship Management
- Corrective Actions
- Customer Service
- Key Performance Indicators (KPIs)
- Verbal and Written Communication
- Team Meetings
- Supervising Employees
- Training
- Mentoring
Timeline
Customer Service Supervisor
Coles Pty Lty
10.2015 - Current
Retail Sales Assistant
Target Australia Pty Ltd
10.1998 - 02.2001
Retail Sales Assistant
Myer Australia Pty Ltd
04.1996 - 05.1998
TAFE ,NSW.
High School Diploma -
St George Girls High School.
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