Summary
Overview
Work History
Skills
Highlights and Achievements
Timeline
Generic

Pamela Buckler

Arrawarra,NSW

Summary

Dedicated Front Office Manager with excellent skills in guest services, office management and administrative support. Remains professional and tactful in all situations guest and staff related. I embrace learning in my work environment and thrive on the challenges and successes presented to me. Skilled in working under pressure and adapting to new situations and challenges to best enhance the NRMA brand.

Overview

10
10
years of professional experience

Work History

Front Office Manager

NRMA Darlington Beach Holiday Resort
11.2020 - Current
  • Stepped up as Acting Manager at Darlington Beach, Port Campbell and Forster/Tuncurry while the Managers were on leave.
  • Monitor accurate billing procedures and minimise discrepancies.
  • Create weekly rosters for multiple departments.
  • Create a positive rapport with fellow employees to boost company morale and promote employee retention.
  • Manage and respond to guest reviews
  • Manage safety procedures to prevent breaches and data misuse.
  • Collaborate with all departments to ensure optimal guest experience.
  • Supervise and guide employees to improve understanding of job responsibilities, improve decision making and problem solving.

Front Office Attendant

NRMA Darlington Beach Holiday Resort
03.2014 - 11.2020
  • Enhance guest satisfaction by promptly addressing inquiries in person, via phone and email.
  • Consistently prioritised guest needs and preferences, contributing to high levels of repeat business and positive reviews.
  • Efficiently manage reservations and group bookings, collaborating with housekeeping, food & beverage, activities and maintenance departments to ensure optimal guest satisfaction
  • Assisted all departments when they required extra staff.

Skills

  • Positive team leadership that enhances the NRMA brand
  • Focus on building functions and events within the park by building strong relationships with the NRMA teams and local communities
  • Continue future NRMA training to further understand the NRMA way
  • Aquire knowledge to be able to productively assist in managing other properties in the future

Highlights and Achievements

  • Take the Lead participant
  • Finalist - Employee of the Year


Stepping up with acting manager responsibilities within the NRMA portfolio 

  • Port Campbell
  • Darlington Beach
  • Foster/Tuncurry



Timeline

Front Office Manager

NRMA Darlington Beach Holiday Resort
11.2020 - Current

Front Office Attendant

NRMA Darlington Beach Holiday Resort
03.2014 - 11.2020

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Pamela Buckler